WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

RESPONSIBILITIES:

• Oversee daily operations of all GreenShield infusion centers within the Ontario Network.
• Coordinate infusion scheduling and confirmations with patients, nurses, patient support programs, the pharmacy team, and physicians (as required), ensuring timelines are consistently met.
• Coordinate and ensure the appropriate testing is booked and completed
• Manage the nursing calendar and schedule all infusion appointments based on clinic and nurse availability, optimizing the schedule when possible
• Monitor and ensure infusion centers remain fully stocked with medical supplies and other required items.
• Support the setup of new infusion centers in accordance with GreenShield standards, in collaboration with the nursing manager.
• Serve as the primary contact for nursing and scheduling inquiries, in coordination with the nursing manager. Provide quick support and clarification for nurses on the field
• Ensure all Patient Support Program (PSP) requirements are met, including communication of confirmed and rescheduled appointments, reporting of adverse events in a timely manner, sending post-infusion reports to the appropriate parties.
• Respond to all external inquiries via telephone and email, as it relates to IV infusions
• Ensure most up-to-date prescriptions and orders are on file at all times
• Prepare invoices and maintain patient accounts.
• Other responsibilities as assigned

WHO WE'RE LOOKING FOR

• Post-secondary Education
• 1-2 years in Canadian/medical administrative role
• Degree or certificate in medical administration is an asset
• Demonstrated ability to work effectively within an interdisciplinary team
• Strong problem-solving and critical thinking abilities
• Strong time management skills with the ability to multi-task, prioritize responsibilities, and meet deadlines
• Excellent communication skills (written and verbal), with the ability to direct conversations and address specific issues
• Proficiency in Microsoft Office and other digital tools, with the ability to learn new systems quickly and adapt to change

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).