Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Customer Service Expert - Toronto
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
-
Autonomous - We encourage and trust your decision making skills.
-
Progressive work environment- If you have skills to prove we have all ladders for you to grow
-
Flexible - We believe in results
-
Innovative - All ideas matters
-
Inclusive - Everyone is Included and everyone wins
-
We work hard and party even harder.
About the job
We are looking for talented customer care experts, passionate about customers to join our team.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
What we offer:
-
Work from Teleperformance Toronto office
-
Competitive compensation package which includes an additional premium for a second language
-
Medical and dental benefits plans, as well as Employee Assistance Program
-
Paid Training
-
Employee Referral program - from $500.00 for every referral hired
-
Great perks on everyday products and services with Canada's leading employee perk program
-
Internal career advancement opportunities
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Responsibilities:
-
Work collaboratively as a team with a goal to achieve a high-quality standard.
-
Ability to connect with customers through conversations and provide needed support
-
Build trusting relationships with customers understanding their needs.
-
Proactively offer appropriate solutions that create high customer satisfaction.
-
Exercise patience and empathy while resolving customer concerns.
-
Adhere to our client’s policies, procedures, and industry compliances.
Qualifications:
-
High School diploma or GED.
-
Fluent English required.
-
Able to multitask and learn new tools easily
-
Satisfactory background check.
-
Basic Microsoft Windows skills.
-
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 35 wpm.
-
Strong work ethic with proven dependability.
-
Ability to quickly learn new applications and processes.
-
Strong verbal and written communication skills.
-
Professional and courteous telephone manner.
-
Excellent verbal skills; basic writing skills.
-
Able to handle routine and repetitive tasks at varying pace.
-
Flexibility to work additional hours as needed.
-
Maintain acceptable attendance.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Customer Service Expert - Toronto
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
-
Autonomous - We encourage and trust your decision making skills.
-
Progressive work environment- If you have skills to prove we have all ladders for you to grow
-
Flexible - We believe in results
-
Innovative - All ideas matters
-
Inclusive - Everyone is Included and everyone wins
-
We work hard and party even harder.
About the job
We are looking for talented customer care experts, passionate about customers to join our team.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
What we offer:
-
Work from Teleperformance Toronto office
-
Competitive compensation package which includes an additional premium for a second language
-
Medical and dental benefits plans, as well as Employee Assistance Program
-
Paid Training
-
Employee Referral program - from $500.00 for every referral hired
-
Great perks on everyday products and services with Canada's leading employee perk program
-
Internal career advancement opportunities
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Responsibilities:
-
Work collaboratively as a team with a goal to achieve a high-quality standard.
-
Ability to connect with customers through conversations and provide needed support
-
Build trusting relationships with customers understanding their needs.
-
Proactively offer appropriate solutions that create high customer satisfaction.
-
Exercise patience and empathy while resolving customer concerns.
-
Adhere to our client’s policies, procedures, and industry compliances.
Qualifications:
-
High School diploma or GED.
-
Fluent English required.
-
Able to multitask and learn new tools easily
-
Satisfactory background check.
-
Basic Microsoft Windows skills.
-
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 35 wpm.
-
Strong work ethic with proven dependability.
-
Ability to quickly learn new applications and processes.
-
Strong verbal and written communication skills.
-
Professional and courteous telephone manner.
-
Excellent verbal skills; basic writing skills.
-
Able to handle routine and repetitive tasks at varying pace.
-
Flexibility to work additional hours as needed.
-
Maintain acceptable attendance.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.