Security Account Manager
About the role
Job Title: Security Account Manager Location: Toronto, ON Job Type: Full-Time Salary: CAD $92000 per year Join Our Team We are looking for an experienced Security Account Manager to oversee multiple sites throughout the Greater Toronto Area. The ideal candidate is a strong leader with experience in contract security, client relations, and team management. This position is responsible for ensuring excellent customer service, maintaining contract compliance, and supporting the day-to-day operations of assigned accounts. Responsibilities Manage multiple security client sites and serve as the primary point of contact. Build and maintain strong relationships with the client through regular communication and site visits. Supervise, coach, and support security supervisors and officers. Ensure all client sites are staffed appropriately and operational needs are met. Conduct site inspections, quality assurance audits, and performance evaluations. Investigate incidents, review reports, and implement corrective action when necessary. Assist with recruiting, interviewing, hiring, onboarding, and training security personnel. Monitor employee attendance, performance, and compliance with company policies and client post orders. Work closely with scheduling and operations teams to ensure adequate staffing coverage. Participate in client meetings and prepare operational reports as needed. Respond to after-hours emergencies and participate in an on-call rotation. Qualifications Minimum of 3 years of management experience in the contract security industry. Strong leadership, communication, and customer service skills. Experience with workforce management and scheduling software such as TrackTik, WinTeam, or similar platforms. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office (Word, Excel, Outlook). Valid Ontario driver's license and reliable transportation. Valid Ontario Security Guard Licence preferred, or the ability to obtain one if required for the role.
Not the right fit? Search for Security Account Manager jobs in Toronto, Ontario, Canada
About Colonial Security Services
A security company that focuses on securing people, property, and assets by being a true partner to our clients. Family owned and growing organically for over 25 years. Colonial Security Services is a trusted, reliable choice that puts our clients at the forefront of our growth.
Driven by a deep commitment to empower the ambitious to become the accomplished, Colonial’s teams and operations are aligned in providing clients and employees with the resources, knowledge, and support they need to achieve their loftiest goals.
Working across commercial, industrial, and institutional markets, Colonial is especially adept at leveraging industry change and tackling site challenges in service of achieving successful security projects that protect clients’ businesses and their people.
We are a partner that wants to grow with its clients. A dedicated team of security professionals that have industry experience in being client-driven and officer-centric. Our pride is in our level of service - The right officer for the right job with the best training.
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Security Account Manager
About the role
Job Title: Security Account Manager Location: Toronto, ON Job Type: Full-Time Salary: CAD $92000 per year Join Our Team We are looking for an experienced Security Account Manager to oversee multiple sites throughout the Greater Toronto Area. The ideal candidate is a strong leader with experience in contract security, client relations, and team management. This position is responsible for ensuring excellent customer service, maintaining contract compliance, and supporting the day-to-day operations of assigned accounts. Responsibilities Manage multiple security client sites and serve as the primary point of contact. Build and maintain strong relationships with the client through regular communication and site visits. Supervise, coach, and support security supervisors and officers. Ensure all client sites are staffed appropriately and operational needs are met. Conduct site inspections, quality assurance audits, and performance evaluations. Investigate incidents, review reports, and implement corrective action when necessary. Assist with recruiting, interviewing, hiring, onboarding, and training security personnel. Monitor employee attendance, performance, and compliance with company policies and client post orders. Work closely with scheduling and operations teams to ensure adequate staffing coverage. Participate in client meetings and prepare operational reports as needed. Respond to after-hours emergencies and participate in an on-call rotation. Qualifications Minimum of 3 years of management experience in the contract security industry. Strong leadership, communication, and customer service skills. Experience with workforce management and scheduling software such as TrackTik, WinTeam, or similar platforms. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office (Word, Excel, Outlook). Valid Ontario driver's license and reliable transportation. Valid Ontario Security Guard Licence preferred, or the ability to obtain one if required for the role.
Not the right fit? Search for Security Account Manager jobs in Toronto, Ontario, Canada
About Colonial Security Services
A security company that focuses on securing people, property, and assets by being a true partner to our clients. Family owned and growing organically for over 25 years. Colonial Security Services is a trusted, reliable choice that puts our clients at the forefront of our growth.
Driven by a deep commitment to empower the ambitious to become the accomplished, Colonial’s teams and operations are aligned in providing clients and employees with the resources, knowledge, and support they need to achieve their loftiest goals.
Working across commercial, industrial, and institutional markets, Colonial is especially adept at leveraging industry change and tackling site challenges in service of achieving successful security projects that protect clients’ businesses and their people.
We are a partner that wants to grow with its clients. A dedicated team of security professionals that have industry experience in being client-driven and officer-centric. Our pride is in our level of service - The right officer for the right job with the best training.