Senior Vice President, Product
Top Benefits
About the role
Senior Vice President, Product | Kensington | Global Luxury Travel
Kensington is the leader in personalized, privately guided luxury travel. As we enter a major transformation—powered by data, AI, and global partnerships—we’re building the most intelligently curated, consistently delivered luxury travel product in the industry.
We’re seeking a world-class product, procurement, and client-experience executive to lead our global Product, Procurement, Itinerary Design, Client Segmentation, and Client Services functions.
The Opportunity
The SVP, Product & Services will own the full lifecycle of Kensington’s global travel product—from research and categorization to procurement, itinerary architecture, and client service excellence.
Your mandate:
Build a structured, scalable, data-driven product ecosystem that delivers exceptional, reliable, and differentiated luxury travel every single time.
What You’ll Lead
Product & Procurement
- Define and evolve Kensington’s global product taxonomy across hotels, DMCs, activities, transport, and experiences.
- Benchmark for cost, quality, and competitiveness; close gaps with structured process and system improvements.
- Lead global sourcing, rate structures, contract negotiations, and long-term supplier partnerships.
Itinerary Architecture
- Set the “Kensington standard” for pacing, quality, inclusions, thematics, and experience design.
- Build standardized templates, playbooks, and content frameworks to enable scalable customization.
Client Segmentation & Insights
- Develop segmentation models driven by behavior, spend, travel style, and guest feedback.
- Embed insights directly into itinerary design, product prioritization, and service strategy.
Client Services
- Lead pre-trip, in-destination, and post-trip service operations.
- Implement service standards, scripts, and KPIs to uphold Kensington’s luxury promise.
- Leverage feedback loops to drive continuous improvement across product and operations.
Cross-Functional Leadership
- Partner with Tech to enhance tools, databases, APIs, and AI-enabled categorization.
- Work closely with Sales, Marketing, and Finance to align product strategy with revenue and margin targets.
- Build and inspire a high-performing global team across multiple disciplines.
Who You Are
- 15+ years in product, procurement, or service leadership—ideally in travel, hospitality, or global experience-based industries.
- Expert in categorization, taxonomy building, and structured decision frameworks.
- Deep procurement and vendor-management experience.
- Strong systems thinker with advanced analytical capabilities.
- Proven ability to lead cross-functional transformation and integrate data/AI into operations.
- Globally curious, commercially sharp, and energized by building scalable product engines.
Why Kensington
- Lead the future of luxury travel on a global scale.
- Shape one of the world’s most exclusive product portfolios.
- Competitive executive benefits + LTIP.
- Generous travel credits and exclusive industry perks.
- Join an entrepreneurial team during a pivotal phase of growth and innovation.
About Kensington
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.
Senior Vice President, Product
Top Benefits
About the role
Senior Vice President, Product | Kensington | Global Luxury Travel
Kensington is the leader in personalized, privately guided luxury travel. As we enter a major transformation—powered by data, AI, and global partnerships—we’re building the most intelligently curated, consistently delivered luxury travel product in the industry.
We’re seeking a world-class product, procurement, and client-experience executive to lead our global Product, Procurement, Itinerary Design, Client Segmentation, and Client Services functions.
The Opportunity
The SVP, Product & Services will own the full lifecycle of Kensington’s global travel product—from research and categorization to procurement, itinerary architecture, and client service excellence.
Your mandate:
Build a structured, scalable, data-driven product ecosystem that delivers exceptional, reliable, and differentiated luxury travel every single time.
What You’ll Lead
Product & Procurement
- Define and evolve Kensington’s global product taxonomy across hotels, DMCs, activities, transport, and experiences.
- Benchmark for cost, quality, and competitiveness; close gaps with structured process and system improvements.
- Lead global sourcing, rate structures, contract negotiations, and long-term supplier partnerships.
Itinerary Architecture
- Set the “Kensington standard” for pacing, quality, inclusions, thematics, and experience design.
- Build standardized templates, playbooks, and content frameworks to enable scalable customization.
Client Segmentation & Insights
- Develop segmentation models driven by behavior, spend, travel style, and guest feedback.
- Embed insights directly into itinerary design, product prioritization, and service strategy.
Client Services
- Lead pre-trip, in-destination, and post-trip service operations.
- Implement service standards, scripts, and KPIs to uphold Kensington’s luxury promise.
- Leverage feedback loops to drive continuous improvement across product and operations.
Cross-Functional Leadership
- Partner with Tech to enhance tools, databases, APIs, and AI-enabled categorization.
- Work closely with Sales, Marketing, and Finance to align product strategy with revenue and margin targets.
- Build and inspire a high-performing global team across multiple disciplines.
Who You Are
- 15+ years in product, procurement, or service leadership—ideally in travel, hospitality, or global experience-based industries.
- Expert in categorization, taxonomy building, and structured decision frameworks.
- Deep procurement and vendor-management experience.
- Strong systems thinker with advanced analytical capabilities.
- Proven ability to lead cross-functional transformation and integrate data/AI into operations.
- Globally curious, commercially sharp, and energized by building scalable product engines.
Why Kensington
- Lead the future of luxury travel on a global scale.
- Shape one of the world’s most exclusive product portfolios.
- Competitive executive benefits + LTIP.
- Generous travel credits and exclusive industry perks.
- Join an entrepreneurial team during a pivotal phase of growth and innovation.
About Kensington
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.