POSITION SUMMARY

Reporting to the Director, Facilities Maintenance Operations, the Manager of Facilities Operations - ITC ensures the safe, reliable, and compliant operation of CHEO’s facilities. The role manages day-to-day systems operations, preventive maintenance, service requests, contractor oversight, stakeholder engagement, and emergency response. It also contributes to CHEO’s 10-year, $812 million redevelopment plan and long-term sustainability initiatives.

This role oversees Integrated Treatment Center (ITC) buildings totaling 0.5 million sq. ft. in a 24/7 environment. The Manager leads the supervisor and unionized trades, addressing thousands of service requests and work orders annually. With responsibility for HVAC, plumbing, electrical, medical gases, elevators, and building envelope systems, the role emphasizes preventive maintenance, emergency readiness, and regulatory compliance. The Manager also contributes to capital renewal projects, energy efficiency measures, and long-term infrastructure planning, ensuring facilities remain reliable, sustainable, and aligned with CHEO’s patient care mission.

Success in this role requires a collaborative, analytical, and detail-oriented leader who is also a strong communicator with expertise in facility management. By leveraging CMMS and Workday data to guide budgets, contracts, and asset planning, you will foster a culture of safety and accountability, ensuring that facilities remain resilient, efficient, and aligned with patient care.

MAIN RESPONSIBILITIES

• Oversee safe, reliable operation of building systems, including mechanical, electrical, plumbing, utilities, life safety, architectural systems (doors, locks, key management, furniture, fixtures, finishes), and medical systems such as gases, sterilization, and emergency power.
• Ensure systems are inspected, audited, and maintained to applicable technical standards, regulations, and certifications (e.g., CSA, TSSA, ESA, ASHRAE, NFPA).
• Develop and maintain SOPs, standard work practices, and recommend policy enhancements to ensure consistency, compliance, and accountability.
• Serve as the primary liaison with landlords, tenants, or campus partners, addressing issues, maintaining productive relationships, and coordinating occupancy matters with staff.
• Lead and oversee the timely execution of service requests, work orders, and disruptions, ensuring efficient client response, timely communication, root cause analysis, and corrective action.
• Implement preventive and predictive maintenance programs through CMMS, supported by inspections, audits, and timely remediation.
• Monitor system performance, troubleshoot issues, and implement corrective actions, including seasonal operational changes (e.g., HVAC transitions) to ensure safe and reliable facility performance.
• Ensure compliance with building codes, occupational health and safety legislation, infection prevention standards, hazardous materials, and CHEO policies, through audits, quality assurance reviews, and continuous monitoring, recommending updates as requirements evolve.
• Identify and mitigate operational risks by implementing monitoring, contingency, and emergency response plans.
• Promote a proactive culture of safety, risk awareness, and emergency preparedness across operations.
• Advance energy conservation and environmental sustainability initiatives, including LEED-related programs, and recommend enhancements to sustainability policies.
• Ensure all spaces meet safety, accessibility, regulatory, and infection prevention standards.
• Contribute to site evaluations, occupancy plans, and municipal/regulatory approvals, recommending improvements to approval processes where applicable.
• Direct staff and service providers in planning and coordinating utility and medical system shutdowns during moves or transitions.
• Develop requirements, participate in RFP processes, and manage service contracts and SLAs, monitoring performance, escalating issues, and implementing corrective actions.
• Build and maintain strong relationships with contractors, regulators, and service providers, maintaining a registry for continuity.
• Provide input into review of specifications, procurement strategies, bid packages, and long-term planning to ensure provider performance and quality.
• Contribute operational input into capital and redevelopment projects to align with CHEO standards and recommend design or operational refinements for efficiency and compliance.
• Engage and align architects, engineers, contractors, and internal stakeholders (clinical operations, critical care, IS, facilities, safety, IPAC) to deliver safe, cost-effective solutions.
• Ensure commissioning, testing, handover, change management, and as-built documentation are properly integrated into facility operations, recommending enhancements where needed.
• Lead planning and coordination of system shutdowns during construction and commissioning.
• Develop and recommend operating and capital budgets; oversee expenditures, forecasts, and cost-saving opportunities, recommending adjustments as conditions change.
• Manage lease, service contracts, and vendor payment workflows in Workday, ensuring accuracy, compliance, and timely processing.
• Maintain accurate records of assets, contracts, and service histories in CMMS and other systems, recommending improvements to asset management practices.
• Maintain accurate technical documentation by building (e.g., single-line diagrams and as-built documentation), ensuring compliance with technical standards and best practices.
• Prepare financial and operational reports, proposals, and analyses to support compliance, planning, and informed decision-making by leadership.
• Drive business intelligence and facility data initiatives to build a single-pane-of-glass view, enabling predictive operations and fostering a culture of data-driven decision-making.
• Champion continuous improvement initiatives that enhance reliability, sustainability, and service delivery.
• Provide operational direction to supervisors and oversight of unionized skilled trades and contractors, ensuring accountability, performance, safe operations, and timely incident reporting and resolution.
• Coach and mentor supervisors to strengthen leadership capability, while supporting professional development of unionized skilled trades to foster growth and sustain a collaborative, safety-focused, and improvement-oriented culture aligned with CHEO’s values.
• Oversee workforce planning, scheduling, and succession management through supervisors, recommending enhancements and resource needs to leadership.
• Partner with HR and labor relations on recruitment, performance management, conflict resolution, and compliance with collective agreements.
• Promote training, cross-skill development, mentorship, and knowledge-sharing initiatives, recommending new opportunities where gaps are identified.
• Participate in on-call rotations, deliver daily safety briefings, and support after-hours issue resolution, as required.
• Support emergency response, incident investigations, and business continuity planning.
• Provide supervisory coverage during colleague absences to maintain seamless operations.
• Perform all duties in accordance with the OHSA, related regulations, and all CHEO policies.
• Perform additional duties as required

QUALIFICATIONS

• Criminal Record Check (Essential)
• Bachelor’s degree in engineering, construction, building science, or related field, with twelve (12+) years of relevant experience; OR a technical diploma (two years or more) with fifteen (15+) years of related experience. (Essential)
• Valid Ontario driver’s license with the ability to travel across CHEO sites (Essential)
• Minimum seven (7+) years of progressive experience in facility operations, maintenance, building systems, and/or property management within large institutional facilities. (Essential)
• Minimum five (5+) years of leadership experience overseeing supervisors, unionized skilled trades, and service providers. (Essential)
• Five (5+) years of experience supporting construction, fit-out, or redevelopment projects with oversight of third-party contractors. (Preferred)
• Professional designation such as Professional Engineer (P.Eng.), Certified Energy Manager (CEM), Facility Management Professional (FMP), Facilities Management Administrator (FMA), or LEED Accredited Professional (LEED AP). (Preferred)
• Comprehensive knowledge of building systems (mechanical, electrical, plumbing), sustainability practices, and regulatory codes, with proven ability to apply in practice. (Essential)
• Ability to foster accountability, collaboration, and a culture of safety when leading teams. (Essential)
• Skilled in preventive/predictive maintenance, root cause analysis, and emergency preparedness. (Essential)
• Strong financial and asset management skills, including budgeting, lifecycle planning, and work order management. (Essential)
• Expertise in procurement, RFPs, SLAs, and service provider performance monitoring. (Essential)
• Strong communication skills with the ability to collaborate across multidisciplinary teams and translate technical requirements into SOPs, reports, and presentations. (Essential)
• Excellent problem-solving, organizational, and planning abilities, with the capacity to balance immediate operational needs against long-term infrastructure renewal. (Essential)
• Proficiency in facility management software (e.g., CMMS, AutoCAD, BIM, project management platforms), Microsoft Office, and collaboration/presentation tools. (Essential)
• Demonstrated success in leveraging analytics and dashboards to optimize performance. (Preferred)
• Ability to support commissioning, handover, and change management for infrastructure upgrades and replacements. (Preferred)
• Ability to manage competing priorities effectively in a complex 24/7 environment. (Preferred)
• Bilingualism in English and French. (Preferred)