Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, BA, you’ll be responsible to engage with stakeholders as an advocate for the business to identify and describe business needs in terms of process and business requirements that will provide the best available solution to satisfy the need.

The core parts of your role will be to:

• Elicits information from various stakeholders, perform needs/requirements analysis, and assists with the identification of problem statements.
• Examines and validates business needs and goals. Captures and assesses requirements, process and business problems to propose solutions and recommendations that improve existing business processes and promotes effective and appropriate system solutions.
• Contributes to the evaluation of current state and future state business processes, perform gap analysis and develop/ implement process improvement solutions. Documents business requirements, including creation of process models, maps, workflows, data models and diagrams.
• Additional activities may include: leading/participating in working groups, information sessions, strategic planning, business capability planning, etc.
• Contributes to the development of test plans/scripts as required and the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders
• Collaborates with stakeholders to determine project scope, vision, cost benefit analysis, risk factors. Contributes to the development of detailed plans in support of the business goals and in compliance with project methodology.
• Translates conceptual business requirements into a clear, comprehensible, simplified manner that is comprehensible to all stakeholders.
• Follows organizational standards to maintain quality of service and confidentiality
• Supports the development of practices and processes to ensure adherence to quality standards, change management and release management processes. Identifies strategic opportunities to add value to the business through the improved processes, standards and methodologies
• Manages and tracks the status of requirements and can clearly illustrate the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle.
• Provides consulting services to departments and users to enhance the use of existing information systems and processes.
• Analyzes metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A university degree, college diploma or certification in a related field with knowledge of best practices employed by the IIBA and BABOK
• Five years’ experience in process design, business analysis, testing and information technology business solutions.
• High level of organizational ability with project management experience.
• Demonstrated ability to analyze large data sets and present findings to enable effective business solutions
• Exceptional interpersonal, written and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Experience in defining and documenting business and technical requirements for enhancements and integrations within telephony platforms (would be considered an asset).
• Ability to serve as the subject matter expert for the Nice CX/IEX systems, assisting with system configurations, workflow management, and troubleshooting complex issues (would be considered an asset).
• Experience with the Microsoft 365 suite of products including. SharePoint, Visio, Azure Dev Ops (ADO) is desirable.
• Experience working on multiple initiatives/tasks in parallel.
• Knowledge of the Educational, Insurance, Financial and/or Call Centre Industries is considered an asset.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Remote, #LI-Hybrid