COMPETITION #MLL168/25-26-E

Reporting to the Manager, Technology Services, the  Supervisor, Technology Services  is responsible for the oversight of day-to-day operations and administration, and the supervision of the Tier III support technicians. The incumbent establishes work priorities and activities for the technical resources that support the design, administration and delivery of Database, Data Storage, File Server, ERP and Network infrastructure technologies in support of the corporate computing environment.

The incumbent is expected to provide guidance and support to senior technologists in the establishment and enforcement of standards within their area of expertise. The incumbent also provides leadership and coaching for complex system integrations.

Duties

• Observe and evaluate staff work performance.
• Help mentor and train staff as required.
• Prepare and conduct employee performance appraisals in consultation with department management.
• Act as a communication conduit between staff and management.
• Ensure all applicable compliance, regulations, policies, procedures, and corporate social responsibility are understood, supported, and adhered to by all employees.
• Participate in staff discipline/corrective action within scope of responsibility and established policies/related documentation.
• Complete reports, paperwork, logs, and correspondence as required.
• Carry out all duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
• Participate in developing business cases and cost/benefit analyses for ITS spending and initiatives.
• Ensure compliance with Manitoba Liquor & Lotteries standards and practices in the areas of project and risk management.
• Support the development, planning and implementation of area policies and procedures and ensure that same are adhered to within the department.
• Allocate staff resources to meet short term work fluctuations and schedule daily work assignments.
• Will be responsible for assigning team members to operational and project tasks ensuring there is 7 x 24 service delivery and coverage as appropriate.
• Will ensure that the staff (contract and FTE) is assigned an adequate number of work/tasks as to balance out the workload amongst the team members.
• Update staffing plans in conjunction with the Manager.
• Monitor and manage day-to-day application incidents and service requests to ensure the appropriate level and quality of application support efforts, and to ensure that custom software solutions are available to the business as per applicable service level agreements.
• Liaise with Corporate Procurement when the purchase of software tools, systems and technologies are required.
• Work with IT management to coordinate development resources required on projects, ensuring the appropriate resources are allocated to clearly defined initiatives.
• Ensure correct change control procedures are followed by the development team.
• Project manage small projects as required, in compliance with project management practices and standards.
• Other related duties as assigned.

Qualifications

• Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification, and experience.
• A minimum of six (6) years progressively responsible experience in information systems, ideally gained in the gaming/liquor distribution sales industry.
• Six (6) months supervisory/leadership experience, and proven experience in superior customer service delivery and support.
• Experience with project management, product sourcing and troubleshooting.
• Knowledge and experience in implementing and managing according to the ITIL processes.
• Proven project coordination experience.
• Demonstrated experience with a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management and labor relations skills, as well as assisting in planning budgets.
• Continuous upgrading and learning is required to remain current in information technology.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

• Having and maintaining a valid Manitoba Class 5 Drivers License is an asset.
• Information Technology Infrastructure Library (ITIL) training is considered an asset.
• Expertise in Liquor and Gaming Authority of Manitoba (LGA) legislation and technical standards, or other regulated industry, is considered an asset.
• Experience drafting RFP requirements and evaluating responses for related technologies and services is considered an asset.
• Certified professional designation in a relevant discipline is an asset (e.g., Database, Server, Network, and Data Storage).
• Experience in a senior technical role with a proven knowledge of networking and server/storage domains. Cisco/Microsoft certifications will be considered an asset.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

Salary

$86,008.00 - $116,001.60 Annually

Location

1555 Buffalo Place, Winnipeg

Union

EXEMPT