JOB DESCRIPTION

As an Implementation Manager in Canada Client Consulting, you are responsible for managing multiple concurrent implementation projects as requested by the Business Development and Relationship Management teams.

The Implementation Manager I executes delivery through creation and maintenance of project schedules, facilitation of recurring working sessions, and use of standard project artifacts such as project plans, issues/risks logs, meeting minutes, action item trackers, and status reports.

Project Managers within the MIT group are expected to support and manage varying project types including but not limited to:

• New Merchant Accounts – POS implementation to Chase
• Existing Merchant Accounts – terminal replacements and solution upgrades
• RFP Support – contribute to sample project plans and support presentations with Business Development or Relationship Management

Job Responsibilities

• Client-facing support and coordination for in-scope product implementations; may partner with more senior implementation leads on larger engagements.
• Assist in gathering requirements and documenting scope, deliverables, and success criteria; validate approvals and sign-offs.
• Build and maintain implementation plans and schedules; track milestones and dependencies using project management practices.
• Coordinate internal partners (e.g., operations, technology, training, servicing) to meet client needs and timelines.
• Provide routine status updates and escalate issues/risks appropriately with proposed mitigation steps.
• Support client training planning and readiness activities (materials, scheduling, attendance tracking).
• Contribute to controls adherence by following documented procedures and ensuring required artifacts are completed and stored.
• Support pilot/rollout coordination, including limited off-hours support as needed.
• Execute formal project closure activities and assist with thorough handoff to the Relationship Manager.
• Provide day-to-day support to the Canadian business for operational issues and business priorities as assigned.

Required qualifications, skills, and capabilities

• Demonstrated ability to organize work, manage timelines, and coordinate across multiple stakeholders.
• Strong written and verbal communication skills; comfortable presenting status to management.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint); familiarity with MS Project or similar scheduling tools.
• Ability to work in a dynamic environment, manage competing priorities, and follow through to completion.
• Ability to identify, document, and escalate issues/risks in a timely manner.
• Team-oriented mindset and ability to build productive cross-functional relationships.
• Service-oriented approach with a focus on high-quality client experience.

Preferred qualifications, skills, and capabilities

• Bilingual (French & English).
• Two years or more of relevant business experience; client-facing experience preferred
• Exposure to payments, merchant acquiring, or financial services implementations.
• Familiarity with POS/terminal deployment concepts and implementation lifecycle best practices.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.