Organizational Summary
With a legacy spanning over 900 years, St. John Ambulance continues to make a profound impact through its commitment to public safety, education, and volunteerism. St. John Ambulance delivers nationally accredited programs and high-quality products designed to empower individuals and organizations with lifesaving skills. Through its network of dedicated volunteer first responders, it plays a vital role in strengthening communities and enhancing emergency preparedness coast to coast.

The St. John Council for Alberta has a proud history of service, dating back to its founding in 1897. Officially registered as a charitable organization in 1996 under the name St. John Ambulance Alberta , it continues to be a cornerstone of safety and community care across the province. Today, St. John Alberta operates seven Training and Community Service Centres, supported by a dedicated team of 40 employees and 500 volunteers who contribute over 28,000 hours of community service annually. In addition, a network of 300 certified instructors who deliver lifesaving training to more than 70,000 Albertans each year—strengthening resilience and preparedness in communities across Alberta.

Position Summary

The Community Service Coordinator is responsible for the planning, coordination, and administration of the Volunteer Medical First Responder Program and the Emergency Response Unit located in Calgary. This role ensures that programs are delivered efficiently, safely, and in alignment with organizational standards, while supporting a positive experience for volunteers, partners, and community stakeholders. The Coordinator plays a key role in positioning St. John Ambulance as a professional, reliable, and community-focused organization through the effective management and delivery of community services.

Working closely with the Centre’s Coordinating Team, as well as with both the Training and Community Programs & Volunteer Services Team at the Provincial Office, the Community Service Coordinator supports program operations, volunteer recruitment and engagement, deployment planning, and ongoing program evaluation. The role also contributes to continuous improvement by monitoring program effectiveness, supporting compliance with organizational policies and Alberta Occupational Health and Safety requirements, and identifying opportunities to enhance service delivery and community impact.

Key Responsibilities

• Coordinates the Volunteer Medical First Responder (MFR) Program and Emergency Response Unit (ERU) activities for the Centre– including volunteer recruitment, orientation, training schedules, equipment and supplies, administration, mentoring and motivating members and ensures required qualifications are obtained and maintained to meet required standards for event duty coverage.
• Maintains ERU operational readiness to respond to local, provincial, or federal requests for assistance during times of declared emergencies and disasters which includes volunteers, equipment, supplies, and training readiness.
• Is responsive to the guidance, directions and instructions of the Manager of Community Programs & Volunteer Services.
• Works with the Provincial Office Management Team to support implementation of community service objectives, including marketing, fundraising, planning, budgeting, honors and awards, and scheduling of resources.
• Works cooperatively as part of the Centre’s Coordinating Team in managing cross-team issues such as administration procedures, health and safety, use of facilities, etc.
• Engages in on-going quality assurance internal audits of the Community Service programs responsible for, using the tools and instruments developed by the Community Programs & Volunteer Services Manager.
• Develops and maintains close contact with consumers and clients of community services for the Centre and liaises with clients to sustain and enhance the public image of community service programs for the Alberta Council and facilitates the related cost-recovery and general donations for services provided, where applicable.
• Coordinates the appropriate training and development of volunteers when required and ensures that members maintain standards of training, dress and deportment when representing St John Ambulance on public duties.
• Work closely with the Therapy Dog Program Coordinator to support cross-program collaboration, where appropriate and as needed.
• Reports conduct or performance concerns involving volunteer community service members to the Manager of Community Programs & Volunteer Services and provides recommendations as appropriate.
• Supports and attends community relations activities, meetings, workshops, conferences, and special events related to the delivery of community services.
• Maintains volunteer and event statistics and ensures volunteer records reflect accurate and current information.
• Coordinates the deployment of volunteers and associated assets (including vehicles and uniforms) in accordance with established policies and procedures.
• Participates in the Centre’s Health and Safety Committee.
• Identifies and promptly reports hazards, unsafe conditions, incidents, injuries, and near misses in accordance with Alberta OHS legislation and organizational procedures.
• Follows established emergency procedures and participates in safety training or drills as required.
• Performs other related duties as assigned, consistent with the scope of the position.

Qualifications

• Valid class 5 driver's license with a driving abstract acceptable to the organization.
• Experience working with and coordinating volunteers for program duties.
• Experience, training or post-secondary education in the field of volunteer management or equivalent.
• Successful completion of a criminal record check acceptable to the organization.
• Experience with and confidence in public speaking and delivering presentations.
• Knowledge of emergency management principles.
• Training in Incident Command Systems (ICS), an asset.
• Knowledge of First Aid and related equipment and supplies.
• Knowledge of health and safety principles.
• Demonstrated skills in operating computer peripherals, records management using Microsoft products and familiarity with databases and report functions.
• Effective organizational and communication skills.

Core Competencies

Teamwork : Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

Professionalism : Demonstrates professional standards of conduct when governing interactions between individuals in all avenues of contact including volunteers, event organizers, members of the public, media, and St. John Ambulance staff and affiliated members.

Problem Solving : Able to break down a situation into smaller components to identify key issues and determine cause and effect relationships in order to resolve problems. Use logic and analytical methods to come to realistic solution.

Ownership : Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.

Decision Making : Makes concrete, well-informed and thought-out decisions that support the overall organization. Has the ability to make quick, effective decisions even when data and details are limited.

Conflict Management : Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.

Health and Safety Leadership : Ensures that volunteers follow health and safety policies, procedures and regulations. Can identify workplace hazards and ensure appropriate controls and reporting in accordance with Alberta Occupational Health and Safety requirements.

Client/Customer Focus : Provides superior service to both internal and external customers.

Accountability : Takes ownership of personal workload and supports the coordination and performance of assigned volunteers and team members.

Attention to Detail : Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.

Communication : Expresses and transmits information with consistency and clarity.

Cultural Sensitivity : Promotes an inclusive environment exemplified by understanding all cultural groups.

Results Orientation : Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.

Time Management : Balances a myriad of tasks; prioritizes duties as needed.

Working Conditions

• Working in a busy office environment with frequent interruptions
• Able to work evenings and/or weekends as needed with some flexibility required after hours to address emergency situations and special event considerations
• Carry a work phone for ease of access for urgent matters and on-call situations
• Attendance and participation in volunteer training/orientation
• Interaction with volunteers, event organizers, site leads, instructors, staff and the public at large under varying circumstances, including situations of a highly sensitive nature
• Operate organization owned or leased vehicles and other equipment
• Some travel may be required
• Some repetitive physical activity (lifting, bending, twisting and moving equipment)