About the role
Daily Responsibilities :
The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, Business Units, external customers or industry participants.
- Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, bank’s Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications.
- Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
- Train and act as a resource for other Operation’s team members.
What program/technology/software knowledge is essential for this role?
Microsoft proficiency (all)
Must-have Skills:
4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 1+ years of administrative securities, banking, technology and/or job specific industry experience.
Nice-to-have Skills:
- Ability to handle multiple priorities in a fast paced and deadline driven environment.
- Ability to understand and meet business daily support needs on an ongoing basis.
- Ability to work independently and within a team environment.
About Finance Professionals Inc.
WHO WE ARE
We are a specialist FinTech and Financial Services recruitment consultancy. We have been helping clients attract, hire and retain staff across all areas from technology to finance. By being specialists in our sectors, we are able to use our deep and active network of professionals to quickly match the best people with great permanent and contract job opportunities.
WHAT WE DO:
We deliberately work on a small number of assignments allowing us the time to deeply search for talent for your business. By partnering with an excellent client base including Banks, Financial Services Firms, FinTech companies at various stages and established multinationals, we are able to present compelling career opportunities to industry professionals.
SECTORS WE WORK IN: -FinTech -Infrastructure -Financial Systems -Banking & Securities -Wealth Management & Advisory -Fund Management -Fund Services -Payment Services -Financial Services -Insurance -Real Estate Investment Trusts -Real Estate Development -Construction Finance and Private Equity
SKILLS WE PLACE: -Accounting & Finance -Banking Operations & Middle Office -Risk & Compliance -Fund Accounting -PMO -Business Analysts -IT Manager -Cloud Professionals -DBA -Data Specialists -Design -QA & Testing -Developers
About the role
Daily Responsibilities :
The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, Business Units, external customers or industry participants.
- Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, bank’s Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications.
- Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
- Train and act as a resource for other Operation’s team members.
What program/technology/software knowledge is essential for this role?
Microsoft proficiency (all)
Must-have Skills:
4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 1+ years of administrative securities, banking, technology and/or job specific industry experience.
Nice-to-have Skills:
- Ability to handle multiple priorities in a fast paced and deadline driven environment.
- Ability to understand and meet business daily support needs on an ongoing basis.
- Ability to work independently and within a team environment.
About Finance Professionals Inc.
WHO WE ARE
We are a specialist FinTech and Financial Services recruitment consultancy. We have been helping clients attract, hire and retain staff across all areas from technology to finance. By being specialists in our sectors, we are able to use our deep and active network of professionals to quickly match the best people with great permanent and contract job opportunities.
WHAT WE DO:
We deliberately work on a small number of assignments allowing us the time to deeply search for talent for your business. By partnering with an excellent client base including Banks, Financial Services Firms, FinTech companies at various stages and established multinationals, we are able to present compelling career opportunities to industry professionals.
SECTORS WE WORK IN: -FinTech -Infrastructure -Financial Systems -Banking & Securities -Wealth Management & Advisory -Fund Management -Fund Services -Payment Services -Financial Services -Insurance -Real Estate Investment Trusts -Real Estate Development -Construction Finance and Private Equity
SKILLS WE PLACE: -Accounting & Finance -Banking Operations & Middle Office -Risk & Compliance -Fund Accounting -PMO -Business Analysts -IT Manager -Cloud Professionals -DBA -Data Specialists -Design -QA & Testing -Developers