Top Benefits
About the role
SUMMARY
Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
JOB DUTIES
- Performs on-site services for new and existing clients, which may include on-site
- emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
- Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
- Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
- Conducts technical analysis of product implementations, modifications and
- enhancements to products in accordance with specific customer specifications.
- Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
- Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
- Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
- Provides technical support and training to customers on operational or maintenance aspects of system equipment.
- Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Ability to read hydraulic schematics.
- Ability to operate shop equipment safely.
- Excellent verbal and written communication skills
- Work effectively with customers, peers and management to resolve client issues.
PHYSICAL DEMANDS
- Push/pull up to 100 pounds
- Lift/carry up to 100 pounds
- Lift bulky objects
- Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat,
- forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
- Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
LICENSES & CERTIFICATIONS
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
COMPANY INFORMATION
Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com
Top Benefits
About the role
SUMMARY
Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
JOB DUTIES
- Performs on-site services for new and existing clients, which may include on-site
- emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
- Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
- Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
- Conducts technical analysis of product implementations, modifications and
- enhancements to products in accordance with specific customer specifications.
- Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
- Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
- Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
- Provides technical support and training to customers on operational or maintenance aspects of system equipment.
- Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Ability to read hydraulic schematics.
- Ability to operate shop equipment safely.
- Excellent verbal and written communication skills
- Work effectively with customers, peers and management to resolve client issues.
PHYSICAL DEMANDS
- Push/pull up to 100 pounds
- Lift/carry up to 100 pounds
- Lift bulky objects
- Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat,
- forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
- Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
LICENSES & CERTIFICATIONS
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
COMPANY INFORMATION
Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com