BETTER MOBILITY FOR LIFE Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Garaventa Lift has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all! Check out what we do at www.garaventalift.com ! The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

We are currently seeking a full-time Tech Support Administrator / Parts Specialist to join our Elevator team at our Surrey, BC location. This is a Maternity Leave coverage position with the possibility of extension.

Position Summary The Parts Specialist is responsible for accepting and processing component part orders from dealers, handling customer inquiries, and supporting internal teams to ensure accurate, timely, and efficient parts fulfillment.

Essential Duties And Requirements

• Accept orders from dealers and accurately enter data into the company system.
• Interact with dealers to determine accurate order specifications.
• Process and follow up on change orders and cancellations.
• Adjust complaints concerning billing or service rendered, referring service failures to the designated departments for investigation.
• Interact with the Credit Department regarding dealer credit standing.
• Work closely with Product Managers, Production Supervisors, Regional Sales Managers, and Production Planners to resolve issues arising during manufacturing.
• Provide prompt responses to customer inquiries regarding order status.
• Provide assistance to Product Manager on customer service orders and projects.
• Answer incoming calls from dealers, technicians, and customers, directing inquiries to the appropriate department.
• Open and log service tickets for technicians, ensuring accurate documentation and timely follow-up.

Mindset, Skills & Education

• Energetic, eager, tenacious.
• Two-year college diploma or technical school certificate; or
• Six months to one year of related experience and/or training; or
• Equivalent combination of education and experience.
• Familiarity with MK, Microsoft Word, and Excel software programs.

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. Join us in Creating an Accessible World!