Position: Service and Parts Coordinator

Type: Fulltime, Permanent

Location: Langley, BC

Work Schedule: Monday-Friday

Position Overview

Velocity Truck Rental and Leasing has an exciting opening for a Service and Parts Coordinator based out of Langley, BC. The Service and Parts Coordinator is a hybrid role which is responsible for coordinating and supporting daily operations, including service dispatch, service advising, and parts administration.

Compensation Plan

• Attractive Compensation: Competitive rate of $30.00 - $35.00 / hr. (D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching.
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
• Career Development: Employer-paid technical training as required.

Duties and Responsibilities

Service Advisory Responsibilities

• Ascertain vehicle problems and services by listening to customer's description of symptoms.
• Conduct inspections and proactively checks for recalls.
• Submit documentation for warranty repair orders.
• Retrieve mileage and vin numbers from vehicle, check vehicle maintenance records, examine service schedules.
• Maintain customer rapport by providing explanation of estimates and daily updates.
• Establish good customer relations by providing estimates and timelines.
• Verify warranty and service contract coverage by examining records and papers.
• Explain provisions and exclusions.
• Prepare repair orders (RO).
• Enter RO into service database system and sends to Estimator and/or Service Manager.
• Monitor repair work to ensure vehicle will be ready when promised.
• Print warranty and repair orders, issue sublet purchase order numbers.

Dispatcher Responsibilities

• Schedule and dispatch technicians based on availability, skill level, and workload.
• Monitor job progress and reassign work as needed to meet deadlines and customer expectations.
• Serve as the central communication point between customers and technicians.
• Review and assign incoming work orders and ensure all required information is gathered.
• Update customers and internal teams with job status and estimated completion times.
• Track technician productivity and communicate any issues to the Service Manager.
• Assist with opening and closing work orders in the system, ensuring accuracy.
• Maintain organized records of dispatch activities and technician assignments.
• Communicate delays or urgent jobs to the appropriate parties promptly.

Parts Administration Responsibilities

• Posts invoices to inventory control.

• Ordering Parts - Generates, maintains and monitors parts orders.

• Generates, maintains and monitors cash schedule and inter branch cash schedule.

• Submits parts tickets for pricing, status and lead time.

• Generates invoices.

• Returns all excess parts. Monitors that tracks credit for returned excess parts.

Skills & Qualifications

• Previous experience in dispatching, customer service, or service coordination (automotive or heavy-duty industry preferred).
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities
• Ability to work under pressure and manage multiple priorities at once.
• Proficient with computer systems and dispatching tools.
• Knowledge of heavy-duty truck repairs or shop operations is an asset.
• High school diploma or equivalent; post-secondary education is an asset.

We are an equal opportunity employer.