Position Title: Regional Account Manager (Vending & Coffee Services)

Reports To: District General Manager

The Regional Account Manager is the primary relationship owner between our Accounts and the Canteen business. The Regional Account Manager will develop and execute growth initiatives by effectively utilizing a combination of face-to-face sales calls, telephone and email communication. This position is responsible for profitable sales growth by managing, retaining and cross-selling within current customer accounts.

Duties and responsibilities

• Identifies opportunities and challenges within account base and creates strategies to maximize sell through
• Effectively manages activities within assigned accounts and supports branch management with account specific requests
• Assumes the lead role in the preparation and delivery of customer presentations
• Meets with accounts routinely to maintain relationships, planning and building business growth.
• Enhances existing relationships and establishes new business relationships throughout account organization
• Analyzes and understands industry market trends, competition, products, packaging, and pricing that may impact sales efforts
• Regularly assesses the current state of accounts including competition, key decision makers, issues/pain points within the account, the marketplace, potential solutions, opportunity for new product and service offerings, and action plans to optimize potential throughout the assigned accounts
• Coordinate retail market installations, merchandising, and promotional activities in new and existing accounts; perform retail location inspections and inventory audits to ensure company standards are met
• Review retail market reports to ensure client satisfaction, data integrity, acceptable spoilage rates; monitor accuracy of retail market collections and labor control; ensure quality, cleanliness, merchandising, plan-o-gram compliance, customer service and governance of company policies and programs

Qualifications

• Post-secondary education, Bachelor’s degree preferred
• Minimum of two years’ account management experience in a food service environment, with proven ability to grow sales
• Valid driver’s license in good standing
• Demonstrated ability to influence growth with internal and/or external clients.
• High proficiency in Microsoft Office products, specifically Excel and Outlook.
• Ability to work in a leadership role, with little supervision, within a high performing team, adding to a positive, proactive departmental focus.
• Good judgment and professionalism in dealing with both clients and internal team members.
• Able to handle job-related stress and prioritize effectively, particularly with respect to meeting multiple deadlines and managing clients and Compass teams.
• Strong sense of conviction, knowing when to push back to achieve desired results.
• Genuine interest in the success of our clients and facilitate that success by introducing and implementing innovative purchasing solutions.
• Able to communicate effectively and adapt your communication style to the audience.
• Other duties as assigned