INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Full Time, Contract (1 Year)

Number of Positions: 1
**Reason for Posting:**Existing Vacancy
Rate: $29.40 per hour

Vacation: 7% Vacation Pay

Hours: 37.5 hours per week; Tuesday-Saturday, 3pm-11pm

Supervisor: Senior Manager, 24-Hour Services

Posting Date: May 19, 2026

Application Deadline: June 2, 2026
Location: 1059 College Street, Toronto

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to

improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

Fatima House (Women’s Hostel) is a low barrier, trans-inclusive and welcoming space for women to reside and work

towards permanent housing. Services will address immediate basic needs for food, shelter and sleep; personal

needs for showers and laundry; social and recreation needs for sharing fun activities with other women; health

needs such as primary care, addictions treatment and counselling; allied services such as income, legal problems,

housing and safety. The provision of formal and informal programming, advocacy, informal counseling and support,

information and referral are also an integral part of this service. Fatima House’s service approach is based on

principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-oppression and

welcoming and inclusive client-centered service delivery.

Does this sound like work you want to be a part of?
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals

and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your

career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• Process client intakes, transfers and support clients with daily needs

• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s

policies and procedures.

• Serving meals; housekeeping duties; light cooking duties

• Implementing programming for service users

• Understanding and commitment to harm reduction practices and principles

• Distribution of harm reduction kits and stocking of harm reduction supplies

• Perform safety checks and building rounds

• De-escalate and manage conflict with or among clients

• Responsible for resolving client’s complaints when appropriate, including timely follow-up

• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the

goals outlined in their case plans and housing

• Use emergency building systems and follow fire procedures.

• Lead and support external agency staff while they are onsite, delivering support services to clients

• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners

and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination and

the Staff Code of Conduct

• Work in accordance with the Ontario Occupational Health and Safety Act

• Identify, intervene, and effectively deal with crisis and conflict situations

• Deal with emergency situations as they arise

• Perform administrative tasks such as communications, reports, finding and coordinating staff coverage,

information management of service statistics and client information as required

• Participate in regular meetings and evaluations with Program Manager/Senior Manager

• Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and

working with or without direct support

• Attend regular staff meetings, read emails, communicate effectively and support the team

• Other duties as required and needed for Shelter Operations

What You Bring to the Team:

• 2-3 years of experience providing services in shelters/residential settings

• Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals

• Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived

experience, work experience, and/or education/training

• Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of

the issues facing marginalized women living with impacts of poverty, mental illness and addiction issues

• Knowledge of community-based resources and services, and experience of supporting individuals to navigate

the service system across multiple sectors such as housing, legal, income support, health and settlement

• Awareness of and sensitivity to the health issues of a diverse community and experience working with

disenfranchised populations

• Commitment to community development practices, including understanding that people living on a low income

are a resource and have an important role in finding solutions to social challenges

• Experience working with chronically homeless individuals who come from a racially and ethnically diverse

background, who experience health issues (both physical and mental); addictions; abuse; and social isolation

• An understanding of systems that cause and support homelessness, poverty and discrimination

• Understanding of strategies that promote asset development and empowerment

• Ability to develop effective and productive relationships with program participants, co-workers and external

agencies including defining roles and implementing multi-disciplinary team practices

• Demonstrated ability to utilize sound judgment and solid problem-solving skills

• Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and

decision-making skills under pressure and be able to create and implement creative solutions.

• Strong communication skills, both written and oral

• Possess strong skills in crisis intervention, and conflict resolution and have sound problem-solving and decision-

making skills under pressure and be able to create and implement creative solutions

Work Environment:
Works in office and resident areas. Program is a 24-hour facility. All applicants must be willing to work with animals and

be proximate to animals. All employees must expect to be in potentially threatening situations. It is an emotionally

challenging position and at times a physically demanding job

Compensation and Benefits:

• For the 24-Hour Services Shelter Worker, Fatima House, Fred Victor offers an hourly rate of $29.40

• 7% Vacation Pay

• Access to employee and family assistance plan

How You Can Apply:
Send your resume and an email describing why you want to be part of the Fred Victor Team by June 2, 2026, to 24-
HRServices@fredvictor.org with ‘24-Hour Services Shelter Worker, Fatima House’ in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and

respected, and where every employee has the opportunity to realize their potential. As such, we welcome and

encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons

across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received

relating to accommodation requests will be treated with confidentiality.