Position: Clerk 4

Department: Switchboard

Position Status: Part-time Permanent

INTERNAL ONLY – Please Note a change in status will result in changes to your accrual banks

Union: OPSEU 345

Number of Positions: 1

Location: On site

The PRHC Difference:

Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.

With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.

PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers

As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.

PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.

Top Benefits and Perks:

• Vacation and Benefits
• Pension program with matching employer contribution
• Health and Wellness programs (gym and yoga memberships, travel discounts, etc.)
• Learning fund for educational development

HOURS OF WORK:

The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation.

Approximate # of Hours per week: 24

Type of Shifts: Days, Evenings, Nights, Weekends, Holidays

WHAT YOU’LL DO:

The Switchboard Clerk processes emergency and non-emergency call centre communications such as in-coming telephone calls, on-call physician locating, monitoring of fire alarms and emergency code dispatch.

WHAT YOU’LL BRING:

• Grade 12 Diploma and 911 Emergency and Call Centre Communications Diploma or equivalent education and work experience which includes recent Switchboard experience (within the past 12 months) is required. Previous demonstrated experience working in a fast-paced Switchboard and/or Call-Centre environment is required.
• Experience working with the public would be an asset.

WHO YOU ARE:

• Demonstrated basic knowledge of the Microsoft office suite and good computer skills
• Demonstrated customer focused/driven attitude and positive customer philosophy
• Accurate keyboarding skills (40 wpm)
• Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone
• Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.
• Excellent written, verbal and listening communication skills
• Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community
• Demonstrated ability to work independently and use good judgement when making decisions
• Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team
• Excellent organizational, problem solving and time management skills in a fast-paced environment
• Demonstrated knowledge of medical terminology and abbreviations
• Demonstrated ability to work with precision and accuracy with attention to detail
• Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands
• Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
• Demonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environment
• Demonstrated ability to maintain good attendance and punctuality
• Ability to remain calm during emergency situations and carefully follow code procedures
• Demonstrated ability to complete work accurately and meet deadlines
• Ability to maintain composure and demonstrate patience in stressful situations.
• Ability to reconcile and record information (including financial information) with accuracy.

OUR COMMITMENT:

At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities, including those who identify as Indigenous, black, racialized, women, people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization.

Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.