Top Benefits
About the role
Job Title: Service Solutions Specialist
Location: Cambridge, ON | On-site
Job Type: Full-time
Benefits: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days
Get to Know Us:
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital transformation capabilities to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States, Hungary, and Switzerland, ensuring regional expertise and global strength.
The Position:
The Service Solutions Specialist plays a key role in driving customer satisfaction and long-term partnerships by providing exceptional service and technical expertise. Reporting to the Service Supervisor, this position combines sales acumen, technical knowledge, and project coordination to deliver tailored service solutions that keep our customers’ automation systems running at peak performance.
You’ll collaborate closely with customers, plant personnel, and management to identify opportunities, resolve challenges, and ensure every interaction reflects the Eclipse Vision and Entrepreneurial Culture.
What You’ll Be Doing:
- Preparing detailed technical proposals, quotations, and service solutions for system sales, support, spare parts, training, and retrofits
- Following up on customer inquiries, service issues, and warranty claims to ensure timely and effective resolution
- Managing invoicing for service work, spare parts, and project-based service activities
- Traveling to customer sites as needed to assess issues, gather data, and build strong client relationships
- Coordinating resources and scheduling service jobs to meet customer needs efficiently
- Driving sales of Eclipse service offerings through proactive communication and relationship management
- Collaborating with corporate service teams to align processes and enhance customer support
What We’re Looking For:
- An educational background in Engineering or a related discipline
- 5+ years of experience in the custom automation industry
- Strong mechanical/electrical aptitude with the ability to understand and support complex automation systems
- Proven customer service orientation and the ability to build and maintain strong client relationships
- A motivated, process-minded professional who thrives in a fast-paced, collaborative environment
- Experience in project coordination or management is an asset
What We Offer:
- Reimbursement for tuition and professional dues
- Three weeks of vacation and three paid personal days (to start)
- RRSP matching program
- Free snack program
Why Join Us:
Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.
Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name – to eclipse all others, inspiring and creating outcomes that change the world.
Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify hresources@eclipseautomation.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.
About Eclipse Automation
WE DESIGN AND BUILD THE FUTURE From life-saving medical devices, to clean energy initiatives, to cutting-edge electrical vehicles powering our future, Eclipse Automation, part of Accenture, designs and builds complex automated systems for products that change the world.
With over 20 years of experience working with world-renowned manufacturers, our innovative systems are deployed globally within the Life Sciences, Transportation, Consumer Products, Nuclear Energy, and Electronics industries.
Our know-how is what sets us apart; that proven capability and drive to solve complex automation needs – to make it all happen in record time, and with precision. Our global footprint of Eclipse facilities in Canada, the United States, Germany, Hungary, Switzerland and Malaysia provides global bench-strength and regional know-how across expert teams that design, build and integrate advanced automation solutions for leading global manufacturers.
We believe your organization deserves an automation partner that you can count on – a partner that will face the challenges of today and tomorrow head-on. Whether it’s building and integrating leading-edge automation systems, creating custom manufacturing solutions, or delivering superior customer after-care, we have the cross-industry know-how, powerful in-house capabilities, and global scale to bring your product to market sooner – all while delivering cost efficiencies and superior user experience.
We are 800+ skilled people strong across 16 global locations and growing. Our teams are made up of are innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people, proven experience, and depth of resources are what enable us to live up to our name – to eclipse all others, driving superior outcomes, and delivering end-to-end solutions that make our customer’s final products extraordinary.
Top Benefits
About the role
Job Title: Service Solutions Specialist
Location: Cambridge, ON | On-site
Job Type: Full-time
Benefits: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days
Get to Know Us:
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital transformation capabilities to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States, Hungary, and Switzerland, ensuring regional expertise and global strength.
The Position:
The Service Solutions Specialist plays a key role in driving customer satisfaction and long-term partnerships by providing exceptional service and technical expertise. Reporting to the Service Supervisor, this position combines sales acumen, technical knowledge, and project coordination to deliver tailored service solutions that keep our customers’ automation systems running at peak performance.
You’ll collaborate closely with customers, plant personnel, and management to identify opportunities, resolve challenges, and ensure every interaction reflects the Eclipse Vision and Entrepreneurial Culture.
What You’ll Be Doing:
- Preparing detailed technical proposals, quotations, and service solutions for system sales, support, spare parts, training, and retrofits
- Following up on customer inquiries, service issues, and warranty claims to ensure timely and effective resolution
- Managing invoicing for service work, spare parts, and project-based service activities
- Traveling to customer sites as needed to assess issues, gather data, and build strong client relationships
- Coordinating resources and scheduling service jobs to meet customer needs efficiently
- Driving sales of Eclipse service offerings through proactive communication and relationship management
- Collaborating with corporate service teams to align processes and enhance customer support
What We’re Looking For:
- An educational background in Engineering or a related discipline
- 5+ years of experience in the custom automation industry
- Strong mechanical/electrical aptitude with the ability to understand and support complex automation systems
- Proven customer service orientation and the ability to build and maintain strong client relationships
- A motivated, process-minded professional who thrives in a fast-paced, collaborative environment
- Experience in project coordination or management is an asset
What We Offer:
- Reimbursement for tuition and professional dues
- Three weeks of vacation and three paid personal days (to start)
- RRSP matching program
- Free snack program
Why Join Us:
Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.
Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name – to eclipse all others, inspiring and creating outcomes that change the world.
Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify hresources@eclipseautomation.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.
About Eclipse Automation
WE DESIGN AND BUILD THE FUTURE From life-saving medical devices, to clean energy initiatives, to cutting-edge electrical vehicles powering our future, Eclipse Automation, part of Accenture, designs and builds complex automated systems for products that change the world.
With over 20 years of experience working with world-renowned manufacturers, our innovative systems are deployed globally within the Life Sciences, Transportation, Consumer Products, Nuclear Energy, and Electronics industries.
Our know-how is what sets us apart; that proven capability and drive to solve complex automation needs – to make it all happen in record time, and with precision. Our global footprint of Eclipse facilities in Canada, the United States, Germany, Hungary, Switzerland and Malaysia provides global bench-strength and regional know-how across expert teams that design, build and integrate advanced automation solutions for leading global manufacturers.
We believe your organization deserves an automation partner that you can count on – a partner that will face the challenges of today and tomorrow head-on. Whether it’s building and integrating leading-edge automation systems, creating custom manufacturing solutions, or delivering superior customer after-care, we have the cross-industry know-how, powerful in-house capabilities, and global scale to bring your product to market sooner – all while delivering cost efficiencies and superior user experience.
We are 800+ skilled people strong across 16 global locations and growing. Our teams are made up of are innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people, proven experience, and depth of resources are what enable us to live up to our name – to eclipse all others, driving superior outcomes, and delivering end-to-end solutions that make our customer’s final products extraordinary.