Education: Bachelor's degree. Computer science. Work setting: Financial technology (FinTech). Financial technology. Tasks: Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Jira. Linux. JavaOS. Zendesk. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Sitting. Personal suitability: Client focus. Excellent oral communication. Team player. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus. Life insurance. Pension plan. Registered Retirement Savings Plan (RRSP). Other benefits: Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities.