Content Writer/Editor - Banking/Credit: On behalf of our Banking client, Procom is searching for a Content Writer/Editor - Banking/Credit for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Content Writer/Editor - Banking/Credit - Job Description: Seeking a talented and strategic Content Writer/Editor to join the Business Application Management (BAM) team. This role is central to bank's modernization of internal documentation and user guidance across core credit applications. The successful candidate will be responsible for rewriting outdated materials, creating new keystroke guides, establishing content standards, and supporting change management initiatives.

Content Writer/Editor - Banking/Credit - Responsibilities:

• Rewrite, update, and create keystroke guides, user guides, job aids, and process documentation for BAM's core credit systems.
• Develop and implement content standards across applications, including naming conventions and instructional patterns.
• Partner with the Change Management practice to draft and edit communications and training-related content.
• Redesign and maintain a modern, user-friendly SharePoint site for the BAM team.
• Collaborate closely with subject matter experts, business analysts, and other stakeholders to validate content accuracy.

Content Writer/Editor - Banking/Credit - Mandatory Skills:

• Bachelor’s degree in Communications, English, Technical Writing, Copywriting, or a related field.
• 3+ years of experience in content writing, content strategy, or technical documentation.
• Strong experience creating training materials, job aids, user guides, and process documentation.
• Familiarity with credit applications or system content design.
• Experience with SharePoint, Microsoft Office, and content structuring best practices.
• Exceptional written and verbal communication skills.
• Ability to work independently and manage multiple content tracks simultaneously.

Content Writer/Editor - Banking/Credit – Nice-to-Have Skills:

• Experience within Financial Services, banking, or credit/lending systems.
• Background in UX/technical Content writing and/or content strategy.
• Experience standardizing naming conventions or UI labels.
• Experience supporting change management communications or training.
• Growth-oriented and receptive to mentorship.

Content Writer/Editor - Banking/Credit – Assignment Length: This is a 12-month contract position with potential for extension or conversion to full-time employment.

Content Writer/Editor - Banking/Credit - Start Date: ASAP.

Content Writer/Editor - Banking/Credit - Assignment Location: Toronto, Ontario, Canada. This is a hybrid role requiring presence in the office on Wednesdays, Thursdays, and every first Friday.