Who you are

• 3–5+ years of account management, sales, or customer-facing experience in SaaS or a related industry
• Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals
• Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth
• Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions
• Excellent relationship-building skills across diverse personas (owners, directors, operations staff)
• A self-starter who thrives in a fast-paced environment and takes ownership of outcomes
• Energized by targets and metrics - you're motivated to hit goals, not just participate in the process
• Genuine passion for helping small business owners succeed
• Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!

What the job involves

• We're looking for a driven, consultative Account Manager to join our team and take ownership of expanding adoption of Lillio's platform across our existing customer base
• Reporting to the Manager, Account Management, this is an exciting opportunity to directly influence revenue growth while building genuine, lasting relationships with childcare owners and directors
• As a trusted advisor within your portfolio, you'll balance deep relationship management with a high-volume, proactive outreach motion - uncovering expansion opportunities, driving product adoption, and helping customers unlock more value from Lillio every day
• [~30%] Own and grow a portfolio of high-value existing customers
• Build trusted, long-term relationships with a select book of high-value accounts
• Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction
• Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform
• Host webinars, training sessions, and best-practice workshops to drive engagement
• Act as a go-to advisor, ensuring customers see measurable impact on their operations and growth
• Lead renewal conversations and proactively mitigate churn risk
• [~70%] Drive expansion and adoption across the broader customer base
• Use segmented data and insights to identify accounts that are underutilizing Lillio's platform
• Execute targeted outreach campaigns, tailoring the value proposition to each customer's needs and goals
• Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities
• Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption
• Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand
• Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement - not just activation
• Achieve and exceed monthly expansion targets, contributing directly to Lillio's growth