Clinic Clerical Assistant -M Diabetes Educ Progrm (Temporary Full Time - Approx. 12 months)
About the role
**Position:**Clinic Clerical Assistant
**Dept:**Diabetes Management Centre - Outpatient Medicine
**File#:**6519
**Status:**Temporary Full Time (Approx. 12 months)
**Role Level:**AC03($24.90-$31.09)
**Site:**89 Queensway & 1235 Trafalgar Road
**Posted:**March 17, 2026
**Internal Deadline:**March 24, 2026
*The location of any vacancy/position may be changed or reassigned as per operational needs
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the clerical administration and operator of the patient services departments/clinic; and performs other duties consistent with the job classification as required.
JOB DUTIES & RESPONSIBILITIES:
Reception
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Takes, prioritizes and relays messages for staff and/or patients.
- Excellent communication and organizational skills
- Commitment to excellent customer service a must
- Open, sort and distribute incoming mail and other materials.
- Positive work and attendance performance essential
New referrals processing and information management
- Receives and logs incoming referrals, reviews for completion, follows up as required.
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
- Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
- Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.
- Explains visit preparations as required within scope of authority.
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
- Books interpreters for patients as needed.
- Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required.
- Effective interpersonal skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.
- Ensures efficient clerical administration and operation of the department within scope of authority
- Prepares clinic lists, identifies orders needed as required.
- Enters and maintains payroll records (include sick and vacation requests).
- Creating and managing Physician booking, Allied Health grids (calendar management) as required.
- Request/receives reports from external healthcare facilities as directed
- Able to handle multiple tasks simultaneously
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required.
- Proficient computer and keyboarding skills combined with the knowledge of medical terminology and training in order entry
- Experience in Office, Meditech and other electronic documentation systems essential
EDUCATION:
- Completion of high school or recognized equivalent is required. Completion of a Medical Terminology course is required.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility f or Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
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Clinic Clerical Assistant -M Diabetes Educ Progrm (Temporary Full Time - Approx. 12 months)
About the role
**Position:**Clinic Clerical Assistant
**Dept:**Diabetes Management Centre - Outpatient Medicine
**File#:**6519
**Status:**Temporary Full Time (Approx. 12 months)
**Role Level:**AC03($24.90-$31.09)
**Site:**89 Queensway & 1235 Trafalgar Road
**Posted:**March 17, 2026
**Internal Deadline:**March 24, 2026
*The location of any vacancy/position may be changed or reassigned as per operational needs
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the clerical administration and operator of the patient services departments/clinic; and performs other duties consistent with the job classification as required.
JOB DUTIES & RESPONSIBILITIES:
Reception
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
- Takes, prioritizes and relays messages for staff and/or patients.
- Excellent communication and organizational skills
- Commitment to excellent customer service a must
- Open, sort and distribute incoming mail and other materials.
- Positive work and attendance performance essential
New referrals processing and information management
- Receives and logs incoming referrals, reviews for completion, follows up as required.
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
- Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
- Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.
- Explains visit preparations as required within scope of authority.
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
- Books interpreters for patients as needed.
- Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required.
- Effective interpersonal skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.
- Ensures efficient clerical administration and operation of the department within scope of authority
- Prepares clinic lists, identifies orders needed as required.
- Enters and maintains payroll records (include sick and vacation requests).
- Creating and managing Physician booking, Allied Health grids (calendar management) as required.
- Request/receives reports from external healthcare facilities as directed
- Able to handle multiple tasks simultaneously
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required.
- Proficient computer and keyboarding skills combined with the knowledge of medical terminology and training in order entry
- Experience in Office, Meditech and other electronic documentation systems essential
EDUCATION:
- Completion of high school or recognized equivalent is required. Completion of a Medical Terminology course is required.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility f or Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.