Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal skills? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.

Responsibilities:

• You are the point of contact for all questions and technical problems concerning the use of electric charging stations for electric vehicles.
• Assist customers with payment at the charging station or on the App
• Accompany customers in using the Electric Charging Station App.
• Écouter attentivement les besoins et les préoccupations des clients ; faire preuve d'empathie en appliquant les procédures convenues.
• Maintain a broad knowledge of the App and charging stations
• Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
• Valider des demandes de subvention Gouvernementale lors des temps morts
• Deliver an expert customer experience... with a smile

Requirements and Skills:

• College degree completed or specialized in pertinent field
• Minimum 2 years of experience in a similar position and/or customer service and/or Call center
• Analytical and problem-solving skills;
• Comfortable with computer tools (particularly Microsoft Office);
• Bilingualism (obligatory);
• Excellent listening, verbal, and written communication skills;
• Professionalism, diplomacy, and courtesy.

Job Type:

Full time, Permanent, 37.5 hours/week

Compensation:

18,00$ per hour

Schedule:

• From Sunday-Monday (7h00am-23h00)
• Day shift Evening shift

Working at GMI

Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace