THE OPPORTUNITY

This role offers the opportunity to lead quality, safety, and continuous improvement activities across all departments while ensuring compliance is achieved in a way that genuinely supports operations. The Quality, Safety & Continuous Improvement Specialist will work closely with all teams to design practical, user-friendly, and technology-enabled solutions that balance regulatory requirements with real-world execution, driving meaningful improvement beyond compliance.

This role requires a modern, forward-thinking approach to quality and safety - designing compliance systems that are usable, efficient, and embedded into operations.

The ideal candidate is detail-oriented, collaborative and confident working with staff, supervisors, managers and leadership to identify risks, improve processes, and ensure compliance with applicable legislation and company standards.

ORGANIZATIONAL PROFILE

BBE provides trusted freight forwarding and customs brokerage solutions for businesses delivering to Canada’s North. BBE solves the challenges of cross-border trade by delivering end-to-end solutions that move shipments faster and with greater clarity and control. From customs clearance to multimodal freight forwarding, BBE delivers seamless logistics solutions across borders with exceptional care and attention.

CORE VALUES

The successful candidate will be aligned with the core values of BBE:

Integrity: We move things right.

Safety: We care.

Adaptability: We make the industry better.

Team: We move up…. Together.

Service: We move mountains.

CORE RESPONSIBILITIES

Quality Management System & Governance – 25%

System Maintenance & Governance

• Maintain and oversee the ISO 9001 & CEIV-Pharma management systems.
• Ensure continued alignment with certification standards and regulatory requirements.
• Act as system owner, ensuring processes remain effective and current.
• Monitor system performance and identify improvement opportunities.

Internal/External Audits & Certification Program

• Develop, maintain and lead the annual internal audit plan.
• Prepare audit schedules, documentation, and evidence.
• Act as the primary point of contact for external auditors (ISO, CEIV, customers, and regulators).
• Prepare internal audit program and lead internal audits across departments (process, compliance, documentation).
• Coordinate audit schedules with department managers and provide support during interviews.
• Manage the Non-Conformities (NC) program by reviewing and tracking open NCs, ensuring accurate and effective root cause analysis, and supporting teams in resolving NCs as needed.
• Track and close external audit findings, and follow up on corrective and preventative actions (CAPAs).
• Oversee corrective actions by tracking open items, ensuring root causes are addressed, and supporting teams to close actions effectively.

Compliance & Data Integrity

• Ensure data accuracy and completeness in:

  • DATS/CEIV systems
  • Training records
  • KPIs and compliance metrics

• Manage document control by maintaining the master data list and ensuring documents are current, accurate, and properly controlled.

Health & Safety Management System – 25%

System Maintenance

• Maintain the ISO 145001 Health & Safety Management System in collaboration with department managers.
• Ensure safety programs, policies, and procedures remain current.
• Monitor compliance with legal and regulatory safety requirements.

Safety Programs & Monitoring

• Oversee existing safety programs (not designed from scratch).
• Track:
• Incident reports
• Near misses
• Safety observations
• Ensure investigations and corrective actions are completed.

Audits & Inspections

• Conduct internal safety audits and workplace inspections.

• Support external safety audits or regulatory inspections.

• Monitor findings and corrective action closure.

Training & Awareness

• Ensure safety training records are accurate and up to date.
• Support managers with safety communication and awareness initiatives.

Management Support

• Advise managers on safety responsibilities and compliance expectations.
• Support risk assessments, job safety analyses, and mitigation actions.

Company Documentation & Process Support – 50%

Documentation Development

• Understand company operational processes and lead the creation and maintenance of:
• Company policies
• SOPs
• Work instructions
• Process maps
• Ensure documentation aligns with actual operational practices.

Document Control

• Maintain and enforce the Document Control structure.
• Ensure:
• Version control
• Approval workflows
• Controlled access
• Archiving of obsolete documents

Process Understanding & Engagement

• Work closely with departmental teams to:
• Understand existing processes
• Capture tribal knowledge
• Translate operations into clear documentation
• Facilitate workshops or interviews to document workflows.

Process Optimization – Continuous Improvement

• Drive continual improvement of company operational processes by identifying opportunities and leading enhancements.
• Identify inefficiencies, duplication, or gaps in documented processes.
• Recommend practical improvements aligned with business needs.
• Ensure changes are appropriately documented and communicated.

QUALIFICATIONS

• Diploma or Certificate in OH&S, Quality Management, or a related field preferred.
• NCSO Certification preferred.
• Minimum3yearsof experience in safety, quality, or compliance with a role within logistics, transportation or warehousing preferred.
• Working knowledge of OH&S legislation and best practices.
• Proficient in MS Office Suite.
• Experience conducting inspections, investigations and audits is an asset.
• Strong written, verbal, and presentation skills.
• Ability to influence and engage employees at all levels.
• Confident, professional and approachable communication style.
• Organized and can manage multiple priorities.
• Comfortable working independently and collaboratively.
• Solution-focused mindset with a commitment to continuous improvement.
• Additional duties as assigned.

Accommodations for job applicants with disabilities are available upon request. BBE Expediting is committed to having our team reflect on the communities we serve and actively welcomes applicants from diverse and equity-seeking backgrounds. Thank you for your interest, but only those people chosen for interviews will be contacted. No phone calls, please.

BBE’s Edmonton, at Edmonton International Airport, where we are proud to be on Treaty Six Territory. Treaty Six Territory is the Metis Homeland and Metis Nation of Alberta Region Four. It is also the gathering place and travelling route of the Cree, Saulteaux, Blackfoot, Metis, Dene, and Nakota Sioux. BBE is proudly committed to commercial partnerships with local and Indigenous businesses, which support access to local enterprise in regions where we operate, and to see these efforts' economic and social benefits.