Talent Acquisition Partner - Support Office
About the role
The Role
As a Talent Acquisition Partner for our Support Office, you will play a critical role in elevating the talent by recruiting top tier professionals. We are looking for someone who excels at building relationships, understands the unique demands of the veterinary industry and takes pride in providing an exceptional hiring manager and candidate experience.
You will own the full recruitment lifecycle through a high‑touch, relationship‑driven approach while guiding hiring managers and candidates through an efficient and candidate‑centric selection process. Working within our People Team, you’ll collaborate cross‑functionally to match exceptional talent based equally on professional skills, team fit, and alignment to our VetStrategy values. This is a 12-14 month contract role.
Responsibilities Talent Acquisition Process
- Lead the full cycle recruitment process for support office roles across Canada, managing the external search recruitment channel, ensuring effective relationship management, streamlined business processes, operational efficiency, and compliance with labor laws.
- Provide consultative support to all business areas, ensuring a thoughtful, cost-conscious approach with external search providers.
- Maintain and update applicant tracking systems (ATS) to ensure accurate record-keeping and reporting on recruitment metrics.
- Partner closely with internal recruitment channels to manage and deliver hiring manager expectations, driving efficiencies and compliance within the program.
- Develop effective relationships with Support Office stakeholders, including hiring managers and business leaders, ensuring ongoing satisfaction with services provided.
- Build and manage relationships with external recruitment vendors and suppliers when needed, manage contracts, negotiate terms, and resolve escalations.
- Partner with the Procurement Team to ensure supplier governance measures are observed and technologies are leveraged to manage recruitment spend and report on spend leakage.
- Act as a trusted advisor for the business, providing coaching and guidance on approved recruitment vendor engagement models, and proposing strategic recruitment approaches.
Recruiting Programs & Projects
-
Lead recruiting projects that enhance the hiring manager and candidate experience throughout the recruiting process
-
Manage the Colleague Referral Program including collateral for promotion, tracking and reporting
-
Background, Experience and Qualifications
-
3+ years of recruitment experience covering a broad range of roles and levels of experience (finance, IT, operations, HR)
-
Experience in veterinary or human health care industries preferred
-
Strong analytical and problem-solving skills with the ability to adapt to changing hiring needs
-
Excellent communication skills — you’re a natural connector and storyteller, able to build trust and relationships
-
Strong organizational and time-management abilities
-
High-level negotiation, influence, and presentation skills with senior management
-
Demonstrated initiative, collaboration, and team-first mindset
-
Genuine care for building meaningful internal and external relationships
Cultural Competencies
We are Relationship Focused!
- In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
- Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.
We Speak the Truth!
- We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.
We are Humble!
- We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
- We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
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Talent Acquisition Partner - Support Office
About the role
The Role
As a Talent Acquisition Partner for our Support Office, you will play a critical role in elevating the talent by recruiting top tier professionals. We are looking for someone who excels at building relationships, understands the unique demands of the veterinary industry and takes pride in providing an exceptional hiring manager and candidate experience.
You will own the full recruitment lifecycle through a high‑touch, relationship‑driven approach while guiding hiring managers and candidates through an efficient and candidate‑centric selection process. Working within our People Team, you’ll collaborate cross‑functionally to match exceptional talent based equally on professional skills, team fit, and alignment to our VetStrategy values. This is a 12-14 month contract role.
Responsibilities Talent Acquisition Process
- Lead the full cycle recruitment process for support office roles across Canada, managing the external search recruitment channel, ensuring effective relationship management, streamlined business processes, operational efficiency, and compliance with labor laws.
- Provide consultative support to all business areas, ensuring a thoughtful, cost-conscious approach with external search providers.
- Maintain and update applicant tracking systems (ATS) to ensure accurate record-keeping and reporting on recruitment metrics.
- Partner closely with internal recruitment channels to manage and deliver hiring manager expectations, driving efficiencies and compliance within the program.
- Develop effective relationships with Support Office stakeholders, including hiring managers and business leaders, ensuring ongoing satisfaction with services provided.
- Build and manage relationships with external recruitment vendors and suppliers when needed, manage contracts, negotiate terms, and resolve escalations.
- Partner with the Procurement Team to ensure supplier governance measures are observed and technologies are leveraged to manage recruitment spend and report on spend leakage.
- Act as a trusted advisor for the business, providing coaching and guidance on approved recruitment vendor engagement models, and proposing strategic recruitment approaches.
Recruiting Programs & Projects
-
Lead recruiting projects that enhance the hiring manager and candidate experience throughout the recruiting process
-
Manage the Colleague Referral Program including collateral for promotion, tracking and reporting
-
Background, Experience and Qualifications
-
3+ years of recruitment experience covering a broad range of roles and levels of experience (finance, IT, operations, HR)
-
Experience in veterinary or human health care industries preferred
-
Strong analytical and problem-solving skills with the ability to adapt to changing hiring needs
-
Excellent communication skills — you’re a natural connector and storyteller, able to build trust and relationships
-
Strong organizational and time-management abilities
-
High-level negotiation, influence, and presentation skills with senior management
-
Demonstrated initiative, collaboration, and team-first mindset
-
Genuine care for building meaningful internal and external relationships
Cultural Competencies
We are Relationship Focused!
- In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
- Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.
We Speak the Truth!
- We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.
We are Humble!
- We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
- We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.