Shelter Case Manager

Case Management Services

On Site

Full Time, Permanent

Level 8

Requisition Number: CMS-2025-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

The Case Manager is responsible for developing and overseeing case management for youth assigned to their case management team, and for providing case management leadership and mentoring to the team. This position is responsible for all case management functions to best meet the youths’ needs, including relationship building, assessment, collaborative planning, monitoring/evaluation, advocacy, and systems navigation support involving internal and external services and resources. This position will work in collaboration with team members across our continuum of services, and utilizes an integrated Client-Centered, Trauma Informed, Harm Reduction Informed, AOP, Housing First for Youth, Strengths/Resiliency based approach, with attention to developmentally appropriate wellness and transition plans towards sustainable exits from homelessness.

We are currently recruiting for 1 Full-time, Permanent Shelter Case Manager. This is a replacement position.

Responsibilities:

• Ensuring ongoing case management engagement for youth assigned to Case Manager and their Case Management Team
• Meeting with youth to collaboratively assess their needs, discuss plan options, and develop a case plan that meets youth’s needs and desires, reflects youth’s strengths, and enhances resiliency and positive youth development.
• Assessing risks; develop and support safety plans with youth (eg. relational, mental health, substance use concerns); coordinate proactive risk mitigation strategies.
• Overseeing collaborative implementation of Case Plan support steps with Case Management Team members and other agency staff; monitoring, evaluating and mentoring interventions as needed to actively help support youths’ progress.
• Ensuring case management support includes appropriate resources, referrals, and facilitated access to internal and external service providers to meet both case management and clinical needs of youth (eg. related to physical/ mental health/ substance use/ cognitive needs)
• Conducting regular case plan reviews, updating documentation of progress, next steps, and goal revision, by directly reviewing with youth, consulting with designated Consistent Workers and others in circle of care; chairing Case Management Team review meetings.
• Coordinating case conferences and consultations with internal and external client supports as needed
• Knowledge of community resources for mental health and substance use
• Knowledge of community resources for housing, supportive housing and shelter
• Ability to work closely with teammates and participate effectively as part of the larger program and organization
• Ensuring all case documentation/client files, agency program documentation, and data collection are completed and maintained according to agency and professional standards
• Contributing towards an evidence based, Quality Improvement model of practice.
• Actively participate in the self-development of clinical case management skills
• Participate in program and interdepartmental meetings, and supervision as required.

Qualifications:

• BSW or MSW degree; with 5 years related experience, two of which must be working with street involved youth
• Registration in good standing with the College of Social Workers and Social Service Workers
• Strong commitment to integrated model of practice (client centred, AOP/ABR, trauma informed, harm reduction, Housing First for Youth, strengths/resiliency model based).
• Demonstrated expertise in case management and effective crisis intervention with youth who are experiencing complex challenges related to homelessness such as equity and access needs, harm reduction strategies, mental health support, in addition to their basic needs.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by September 1, 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.