Program Manager
About the role
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description RESPONSIBILITIES AND ACTIVITIES Director Replacement
- In the absence of the Director the Program Manager is responsible for all aspects of the shelter operations.
- In matters beyond scope of the Program Manager refer to the Executive Director or their designate.
Compliance With Shelter Standards/Program Development
- Assist Director with accreditation, program reviews, and other external / internal reviews to ensure compliance with shelter standards and report any issues which arise.
- Adhere to and enforce all legislation, policies and procedures affecting the workplace.
- Assist with strategic planning and actively participate in program planning, development and implementation in the areas of emergency and transitional program streams.
- Invite, encourage and develop staff participation in program development.
- Provide Director with reports as required.
- Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.
Communications
- Participate in management and staff meetings.
- Coach direct reports on a monthly basis and bring forward to Human Resources and Director any training needs.
- Maintain open, effective and timely communication with all stakeholders.
Community Relations
- Address any neighbour complaints which are beyond the supervisor level and inform the Director and appropriate agencies as required.
- Attend community meetings as required.
- Represent the Salvation Army Shelter in a professional manner at all times.
Case Management Program
- Program delivery is executed in accordance with social services best practices, Salvation Army Policies and Procedures, and Hostel Standards.
- Lead Case Management meetings and create length of stay reports
- Provide direct supervision of Casework and Housing Department.
Human Resources
- Provide direct reports with necessary support and training as required.
- Participate in the hiring, orientation, evaluation, promotion, discipline and termination in consultation with the Director of Employee Relations and Director.
- Participate in second level interviews.
- Conduct a minimum of one monthly supervision.
- Orientate direct reports and provide new staff with a mentor.
- Address performance issues in a timely manner.
- Assess proper course of action with regards to staff performance issue(s) and document all items relating to the issue(s)
- Make recommendations for staffing levels, succession planning and other suggestions that will foster a positive working environment.
Labour Relations
- Participate in the internal meeting with the Union Representative.
- Attend labour relations meeting as required.
- Possess a sound understanding and adherence to the Collective Agreement in a spirit of positive labour relations.
Compensation The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army in Canada
The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.
Program Manager
About the role
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description RESPONSIBILITIES AND ACTIVITIES Director Replacement
- In the absence of the Director the Program Manager is responsible for all aspects of the shelter operations.
- In matters beyond scope of the Program Manager refer to the Executive Director or their designate.
Compliance With Shelter Standards/Program Development
- Assist Director with accreditation, program reviews, and other external / internal reviews to ensure compliance with shelter standards and report any issues which arise.
- Adhere to and enforce all legislation, policies and procedures affecting the workplace.
- Assist with strategic planning and actively participate in program planning, development and implementation in the areas of emergency and transitional program streams.
- Invite, encourage and develop staff participation in program development.
- Provide Director with reports as required.
- Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.
Communications
- Participate in management and staff meetings.
- Coach direct reports on a monthly basis and bring forward to Human Resources and Director any training needs.
- Maintain open, effective and timely communication with all stakeholders.
Community Relations
- Address any neighbour complaints which are beyond the supervisor level and inform the Director and appropriate agencies as required.
- Attend community meetings as required.
- Represent the Salvation Army Shelter in a professional manner at all times.
Case Management Program
- Program delivery is executed in accordance with social services best practices, Salvation Army Policies and Procedures, and Hostel Standards.
- Lead Case Management meetings and create length of stay reports
- Provide direct supervision of Casework and Housing Department.
Human Resources
- Provide direct reports with necessary support and training as required.
- Participate in the hiring, orientation, evaluation, promotion, discipline and termination in consultation with the Director of Employee Relations and Director.
- Participate in second level interviews.
- Conduct a minimum of one monthly supervision.
- Orientate direct reports and provide new staff with a mentor.
- Address performance issues in a timely manner.
- Assess proper course of action with regards to staff performance issue(s) and document all items relating to the issue(s)
- Make recommendations for staffing levels, succession planning and other suggestions that will foster a positive working environment.
Labour Relations
- Participate in the internal meeting with the Union Representative.
- Attend labour relations meeting as required.
- Possess a sound understanding and adherence to the Collective Agreement in a spirit of positive labour relations.
Compensation The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army in Canada
The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.