IT Specialist/Coordinator - Information Management Group
About the role
Job Description
Through its core values of Courage, Respect and Excellence**, CAMH is implementing its Strategic Plan:** Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca**.**
To view our Land Acknowledgment, please click here**.**
The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, contract IT Specialist/Coordinator to work in the Information Management Group (IMG). Reporting to the Senior Manager, IT Operations and Service Delivery, the IT Specialist/Coordinator will be responsible for supporting and enhancing CAMH's IT infrastructure, with a focus on Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud Technologies and virtualization technologies like Citrix, VMWare, and Hyper-V.
Key Responsibilities Include but not limited to:
- Project Coordination: Oversee and coordinate IT projects/tasks, ensuring they are completed on time. This includes planning, scheduling, and managing the implementation.
- Technical Support: Provide technical support and troubleshooting for hardware, software, and network issues related to Microsoft Intune, AutoPilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies and virtualization technologies like Citrix, VMWare, and Hyper-V. Ensure that IT systems are running smoothly and efficiently.
- Vendor Relationship: Coordinate relationships with IT vendors and service providers. This includes negotiating contracts, ensuring service level agreements (SLAs) are met, and coordinating with vendors for maintenance and support.
- Documentation: Maintain detailed documentation of IT systems, processes, and procedures. This includes creating user guides, technical manuals, and system documentation.
- Training / Knowledge Transfer: Coordinate training sessions for other IT staff within IMG on new technologies and systems. Ensure that IT staff are up-to-date with the latest IT tools and practices.
- Security Management: Implement and ensure IT security policies and procedures are followed. Ensure that data is protected and that the organization complies with relevant regulations and standards.
- Asset Management: Track and manage IT assets, including hardware and software inventory. Ensure that assets are properly maintained and replaced as needed.
- Collaboration: Work closely with other departments to understand their IT needs and provide solutions that support their goals. Act as a liaison between IT and other business units.
Job Requirements
- A university degree in a computer-related field combined with relevant work experience.
- Proficiency in Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies, and virtualization technologies like Citrix, VMWare, and Hyper-V.
- Experience with Microsoft Teams Administration, SharePoint and Exchange Online Administration, and M365 Security & Compliance Center.
- Knowledge of Power Apps, Power Automate, Power BI, and PowerShell
- Familiarity with distribution lists, security groups, and M365 Groups
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
- Excellent written and verbal communication skills.
- Ability to work well in a fast-paced, dynamic team environment with clients and staff from diverse backgrounds.
- Bilingualism (French/English) and/or proficiency in another language is considered an asset.
- Certification in one or more of these areas of technologies is considered an asset.
- Working knowledge of Cisco Switching/Routing, Telephony and Wireless technologies would be considered an asset.
Please Note: This full-time, 1-year contract position is part of the OPSEU Bargaining Unit.
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.
IT Specialist/Coordinator - Information Management Group
About the role
Job Description
Through its core values of Courage, Respect and Excellence**, CAMH is implementing its Strategic Plan:** Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca**.**
To view our Land Acknowledgment, please click here**.**
The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, contract IT Specialist/Coordinator to work in the Information Management Group (IMG). Reporting to the Senior Manager, IT Operations and Service Delivery, the IT Specialist/Coordinator will be responsible for supporting and enhancing CAMH's IT infrastructure, with a focus on Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud Technologies and virtualization technologies like Citrix, VMWare, and Hyper-V.
Key Responsibilities Include but not limited to:
- Project Coordination: Oversee and coordinate IT projects/tasks, ensuring they are completed on time. This includes planning, scheduling, and managing the implementation.
- Technical Support: Provide technical support and troubleshooting for hardware, software, and network issues related to Microsoft Intune, AutoPilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies and virtualization technologies like Citrix, VMWare, and Hyper-V. Ensure that IT systems are running smoothly and efficiently.
- Vendor Relationship: Coordinate relationships with IT vendors and service providers. This includes negotiating contracts, ensuring service level agreements (SLAs) are met, and coordinating with vendors for maintenance and support.
- Documentation: Maintain detailed documentation of IT systems, processes, and procedures. This includes creating user guides, technical manuals, and system documentation.
- Training / Knowledge Transfer: Coordinate training sessions for other IT staff within IMG on new technologies and systems. Ensure that IT staff are up-to-date with the latest IT tools and practices.
- Security Management: Implement and ensure IT security policies and procedures are followed. Ensure that data is protected and that the organization complies with relevant regulations and standards.
- Asset Management: Track and manage IT assets, including hardware and software inventory. Ensure that assets are properly maintained and replaced as needed.
- Collaboration: Work closely with other departments to understand their IT needs and provide solutions that support their goals. Act as a liaison between IT and other business units.
Job Requirements
- A university degree in a computer-related field combined with relevant work experience.
- Proficiency in Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies, and virtualization technologies like Citrix, VMWare, and Hyper-V.
- Experience with Microsoft Teams Administration, SharePoint and Exchange Online Administration, and M365 Security & Compliance Center.
- Knowledge of Power Apps, Power Automate, Power BI, and PowerShell
- Familiarity with distribution lists, security groups, and M365 Groups
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
- Excellent written and verbal communication skills.
- Ability to work well in a fast-paced, dynamic team environment with clients and staff from diverse backgrounds.
- Bilingualism (French/English) and/or proficiency in another language is considered an asset.
- Certification in one or more of these areas of technologies is considered an asset.
- Working knowledge of Cisco Switching/Routing, Telephony and Wireless technologies would be considered an asset.
Please Note: This full-time, 1-year contract position is part of the OPSEU Bargaining Unit.
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.