Technology Lead, FASTech
About the role
Job Description The Opportunity The Technology Lead, FASTech is a hands-on delivery role responsible for building, configuring, testing, and deploying small-scope, high-impact solutions delivered through Chartwell’s FASTech rapid-delivery model. Working in four- to eight-week Agile increments, the Technology Lead partners with business stakeholders, Business Systems Analysts, and project-based resources (professional services and/or internal secondments) to implement workflow modernization, automation, and practical AI-enabled enhancements.
This role requires strong technical fluency, disciplined documentation, and the ability to translate business needs into working solutions that can be adopted consistently across Chartwell’s decentralized, multi-location environment.
Key Accountabilities Hands-on Delivery (Build / Configure / Test / Deploy)
- Implement solutions end-to-end, including configuration, integration, testing, deployment, and early-life support.
- Develop and maintain automation workflows and integrations using appropriate platforms (e.g., Power Platform, ServiceNow workflows, UiPath, APIs/connectors) as directed by the project scope.
- Create reusable components, templates, and patterns to accelerate delivery across similar initiatives.
Requirements-to-Solution Translation
- Work with Business Systems Analysts and stakeholders to clarify requirements, define acceptance criteria, and identify practical constraints.
- Contribute to solution design documents and process flows that are clear, auditable, and implementable across multiple sites.
- Support trade-off discussions (speed vs complexity vs risk) to ensure deliverable scope within the FASTech cadence.
Quality, Documentation & Change Readiness
- Produce clear technical documentation, runbooks, and configuration notes to support supportability and auditability.
- Support UAT planning and execution; ensure defects are triaged and resolved within the delivery window.
- Assist with change communications and training materials to enable adoption at residence and corporate levels.
Operational & Security Alignment
- Follow Chartwell change management, security, and documentation standards; ensure solutions are supportable and safe.
- Partner with Service Management & Automation (ServiceNow/UiPath) team where work overlaps platform standards or operational processes.
Qualifications Education:
- College diploma or university degree in Computer Science, Engineering, Information Systems, or a related discipline.
- Relevant platform certifications (e.g., Power Platform, ServiceNow, UiPath) are an asset.
Experience:
- 3–5 years of experience delivering hands-on technology solutions (configuration, workflow automation, integrations, and/or low-code development).
- Demonstrated experience with one or more of: Microsoft Power Platform, ServiceNow, UiPath, and/or related automation and workflow tools.
- Experience working in Agile delivery environments with short delivery cycles and iterative feedback.
- Exposure to enterprise applications (ERP, HCM, CMMS) and integration patterns is an asset.
Skills & Abilities:
- Strong problem-solving skills and ability to translate requirements into implementable solutions.
- Clear written communication and documentation discipline; able to produce runbooks and solution notes.
- Comfort working with stakeholders and cross-functional teams; able to manage ambiguity and prioritize deliverables.
- Pragmatic risk awareness (privacy/security/change control) while maintaining delivery momentum.
Effort
- Work requires sustained mental effort to troubleshoot, design, and implement solutions under short delivery timelines. Physical effort is primarily computer work and meetings.
Working Conditions
- Work is generally performed in an office environment with hybrid work flexibility. Occasional non-standard hours may be required during key releases or implementations.
About Us At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
About Chartwell Retirement Residences
At Chartwell Retirement Residences, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chez Chartwell résidences pour retraités, nous sommes dédiés au MIEUX-ÊTRE de nos résidents, de leurs proches et de nos employés. Rejoignez une équipe exceptionnelle et diversifiée de gens inspirants, qui ont à cœur d’offrir des expériences personnalisées, fondées sur des relations chaleureuses et humaines, à tous ceux et celles qui vivent et travaillent dans nos résidences.
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Technology Lead, FASTech
About the role
Job Description The Opportunity The Technology Lead, FASTech is a hands-on delivery role responsible for building, configuring, testing, and deploying small-scope, high-impact solutions delivered through Chartwell’s FASTech rapid-delivery model. Working in four- to eight-week Agile increments, the Technology Lead partners with business stakeholders, Business Systems Analysts, and project-based resources (professional services and/or internal secondments) to implement workflow modernization, automation, and practical AI-enabled enhancements.
This role requires strong technical fluency, disciplined documentation, and the ability to translate business needs into working solutions that can be adopted consistently across Chartwell’s decentralized, multi-location environment.
Key Accountabilities Hands-on Delivery (Build / Configure / Test / Deploy)
- Implement solutions end-to-end, including configuration, integration, testing, deployment, and early-life support.
- Develop and maintain automation workflows and integrations using appropriate platforms (e.g., Power Platform, ServiceNow workflows, UiPath, APIs/connectors) as directed by the project scope.
- Create reusable components, templates, and patterns to accelerate delivery across similar initiatives.
Requirements-to-Solution Translation
- Work with Business Systems Analysts and stakeholders to clarify requirements, define acceptance criteria, and identify practical constraints.
- Contribute to solution design documents and process flows that are clear, auditable, and implementable across multiple sites.
- Support trade-off discussions (speed vs complexity vs risk) to ensure deliverable scope within the FASTech cadence.
Quality, Documentation & Change Readiness
- Produce clear technical documentation, runbooks, and configuration notes to support supportability and auditability.
- Support UAT planning and execution; ensure defects are triaged and resolved within the delivery window.
- Assist with change communications and training materials to enable adoption at residence and corporate levels.
Operational & Security Alignment
- Follow Chartwell change management, security, and documentation standards; ensure solutions are supportable and safe.
- Partner with Service Management & Automation (ServiceNow/UiPath) team where work overlaps platform standards or operational processes.
Qualifications Education:
- College diploma or university degree in Computer Science, Engineering, Information Systems, or a related discipline.
- Relevant platform certifications (e.g., Power Platform, ServiceNow, UiPath) are an asset.
Experience:
- 3–5 years of experience delivering hands-on technology solutions (configuration, workflow automation, integrations, and/or low-code development).
- Demonstrated experience with one or more of: Microsoft Power Platform, ServiceNow, UiPath, and/or related automation and workflow tools.
- Experience working in Agile delivery environments with short delivery cycles and iterative feedback.
- Exposure to enterprise applications (ERP, HCM, CMMS) and integration patterns is an asset.
Skills & Abilities:
- Strong problem-solving skills and ability to translate requirements into implementable solutions.
- Clear written communication and documentation discipline; able to produce runbooks and solution notes.
- Comfort working with stakeholders and cross-functional teams; able to manage ambiguity and prioritize deliverables.
- Pragmatic risk awareness (privacy/security/change control) while maintaining delivery momentum.
Effort
- Work requires sustained mental effort to troubleshoot, design, and implement solutions under short delivery timelines. Physical effort is primarily computer work and meetings.
Working Conditions
- Work is generally performed in an office environment with hybrid work flexibility. Occasional non-standard hours may be required during key releases or implementations.
About Us At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
About Chartwell Retirement Residences
At Chartwell Retirement Residences, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chez Chartwell résidences pour retraités, nous sommes dédiés au MIEUX-ÊTRE de nos résidents, de leurs proches et de nos employés. Rejoignez une équipe exceptionnelle et diversifiée de gens inspirants, qui ont à cœur d’offrir des expériences personnalisées, fondées sur des relations chaleureuses et humaines, à tous ceux et celles qui vivent et travaillent dans nos résidences.