Director, Beauty Operations
Top Benefits
About the role
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting to the Sr. Director, Customer Experience & Beauty Operations, the Director, Beauty Operations is responsible for leading the national Beauty Operations strategy across all Shoppers Drug Mart store formats. This role oversees operational excellence, selling and service programs, field enablement, beauty technology, communications, in-store eventing, and strategic transformation initiatives that drive business performance and customer experience.
Acting as a key bridge between Central Office and the field, this leader brings a deep understanding of store operations to shape scalable programs, processes, and tools that are practical, sustainable, and executable in stores.
The Director partners cross-functionally across Operations (field and national), Category, Merchandising, Marketing, Digital, IT, Learning & Development, and HR teams to ensure initiatives are operationally sound, effectively implemented, and aligned to the evolving needs of the Beauty customer and store teams.
The successful candidate is a strategic and customer-focused operator who can balance long-term vision with hands-on execution, simplify complexity, influence across stakeholders, and drive initiatives at scale.
________________________________________
Key Responsibilities
-
Lead the development and execution of the national Beauty Operations strategy, balancing innovation with strong, consistent in-store execution.
-
Oversee the operational foundations of the Beauty business, including operational standards, selling and service programs, communications, field enablement, beauty technology, and store execution support.
-
Act as a key operational partner to Regional VPs and field teams, helping resolve issues, and improve execution across stores, to drive sales
-
Serve as the operational bridge between Central Office and the field, ensuring programs, processes, and communications are practical, scalable, and aligned to store realities.
-
Champion operational simplification by identifying opportunities to streamline processes, reduce complexity, and improve execution efficiency across the Beauty business.
-
Own change management for Beauty initiatives impacting stores, ensuring successful adoption while minimizing operational disruption.
-
Partner with Learning & Development to develop the national Beauty training strategy and ensure Beauty Specialists and field teams are equipped to deliver exceptional selling and service experiences.
-
Partner with the Customer Experience team to develop and evolve Beauty service and selling strategies that elevate customer experience and execution in stores.
-
Own the strategic roadmap for Beauty operational systems and technology solutions, supporting omnichannel execution and customer experience.
-
Oversee pilots, rollouts, and special projects from concept through execution, ensuring initiatives translate into measurable operational and business impact.
-
Leverage reporting, operational metrics, customer insights, and field feedback to identify opportunities, measure effectiveness, and drive continuous improvement.
-
Regularly visit stores to stay connected to operational execution and identify opportunities for improvement.
-
Lead and develop a high-performing team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
________________________________________
Qualifications
-
Proven senior-level retail operations experience within a complex, multi-site environment, with demonstrated success leading operational execution and transformation initiatives at scale.
-
Strong operator with the ability to balance strategic thinking and hands-on execution.
-
Deep understanding of store and field operations, with the ability to translate strategy into practical, executable in-store solutions.
-
Demonstrated ability to drive measurable sales and operational performance improvements through effective field execution and stakeholder alignment.
-
Strong judgment, prioritization, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
-
Exceptional communication and influencing skills, with the ability to engage associates, field teams, senior leadership, and cross-functional stakeholders.
-
Demonstrated ability to lead large-scale cross-functional initiatives, change management, and program rollouts within complex organizations.
-
Strong analytical capabilities with the ability to leverage data and insights to support decision-making and continuous improvement.
-
Customer-centric mindset with a strong understanding of how operational execution impacts customer experience and brand perception.
-
Proven people leadership experience with the ability to coach, develop, and build high-performing teams.
-
Strong understanding of omnichannel retail operations and the role of digital tools and technology in enhancing customer experience and store execution.
-
Experience within Shoppers Drug Mart across Field and/or Central Office roles is considered a strong asset.
-
Post-secondary education in Business, Retail Operations, or a related field preferred.
-
Ability to travel as required.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
#EN
#SS #MERCH #ON
Not the right fit? Search for Director, Beauty Operations jobs in Toronto, ON
About Shoppers Drug Mart
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Similar Jobs
Director, Beauty Operations
Top Benefits
About the role
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting to the Sr. Director, Customer Experience & Beauty Operations, the Director, Beauty Operations is responsible for leading the national Beauty Operations strategy across all Shoppers Drug Mart store formats. This role oversees operational excellence, selling and service programs, field enablement, beauty technology, communications, in-store eventing, and strategic transformation initiatives that drive business performance and customer experience.
Acting as a key bridge between Central Office and the field, this leader brings a deep understanding of store operations to shape scalable programs, processes, and tools that are practical, sustainable, and executable in stores.
The Director partners cross-functionally across Operations (field and national), Category, Merchandising, Marketing, Digital, IT, Learning & Development, and HR teams to ensure initiatives are operationally sound, effectively implemented, and aligned to the evolving needs of the Beauty customer and store teams.
The successful candidate is a strategic and customer-focused operator who can balance long-term vision with hands-on execution, simplify complexity, influence across stakeholders, and drive initiatives at scale.
________________________________________
Key Responsibilities
-
Lead the development and execution of the national Beauty Operations strategy, balancing innovation with strong, consistent in-store execution.
-
Oversee the operational foundations of the Beauty business, including operational standards, selling and service programs, communications, field enablement, beauty technology, and store execution support.
-
Act as a key operational partner to Regional VPs and field teams, helping resolve issues, and improve execution across stores, to drive sales
-
Serve as the operational bridge between Central Office and the field, ensuring programs, processes, and communications are practical, scalable, and aligned to store realities.
-
Champion operational simplification by identifying opportunities to streamline processes, reduce complexity, and improve execution efficiency across the Beauty business.
-
Own change management for Beauty initiatives impacting stores, ensuring successful adoption while minimizing operational disruption.
-
Partner with Learning & Development to develop the national Beauty training strategy and ensure Beauty Specialists and field teams are equipped to deliver exceptional selling and service experiences.
-
Partner with the Customer Experience team to develop and evolve Beauty service and selling strategies that elevate customer experience and execution in stores.
-
Own the strategic roadmap for Beauty operational systems and technology solutions, supporting omnichannel execution and customer experience.
-
Oversee pilots, rollouts, and special projects from concept through execution, ensuring initiatives translate into measurable operational and business impact.
-
Leverage reporting, operational metrics, customer insights, and field feedback to identify opportunities, measure effectiveness, and drive continuous improvement.
-
Regularly visit stores to stay connected to operational execution and identify opportunities for improvement.
-
Lead and develop a high-performing team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
________________________________________
Qualifications
-
Proven senior-level retail operations experience within a complex, multi-site environment, with demonstrated success leading operational execution and transformation initiatives at scale.
-
Strong operator with the ability to balance strategic thinking and hands-on execution.
-
Deep understanding of store and field operations, with the ability to translate strategy into practical, executable in-store solutions.
-
Demonstrated ability to drive measurable sales and operational performance improvements through effective field execution and stakeholder alignment.
-
Strong judgment, prioritization, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
-
Exceptional communication and influencing skills, with the ability to engage associates, field teams, senior leadership, and cross-functional stakeholders.
-
Demonstrated ability to lead large-scale cross-functional initiatives, change management, and program rollouts within complex organizations.
-
Strong analytical capabilities with the ability to leverage data and insights to support decision-making and continuous improvement.
-
Customer-centric mindset with a strong understanding of how operational execution impacts customer experience and brand perception.
-
Proven people leadership experience with the ability to coach, develop, and build high-performing teams.
-
Strong understanding of omnichannel retail operations and the role of digital tools and technology in enhancing customer experience and store execution.
-
Experience within Shoppers Drug Mart across Field and/or Central Office roles is considered a strong asset.
-
Post-secondary education in Business, Retail Operations, or a related field preferred.
-
Ability to travel as required.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
#EN
#SS #MERCH #ON
Not the right fit? Search for Director, Beauty Operations jobs in Toronto, ON
About Shoppers Drug Mart
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.