Menswear Made To Measure Specialist
About the role
Spier & Mackay seeking a Full-time/Part-time made-to-measure specialist to join our retail team.
Primary Responsibilities (Includes but not limited to) Advise clients on style, fabric, fit, and current tailoring trends Assist clients through the entire MTM and MTO journey — from initial consultation and measurements to final fittings Facilitate fitting sessions, assess alteration requirements, and accurately input measurement data into the system Follow up daily with production to ensure client orders are progressing on schedule Establish and maintain a consistent client call-back and follow-up process Ensure after-sales service and client satisfaction through regular check-ins Build and nurture long-term relationships with clients, acting as a trusted style advisor Use exceptional communication skills to deliver a warm, professional, and personalized experience Qualifications Experience in menswear, tailoring, or luxury retail preferred Strong understanding of fit, fabric, and garment construction Excellent communication and interpersonal skills Detail-oriented with strong organizational abilities Confident taking precise body measurements and understanding alterations Passionate about menswear and client service
About SPIER & MACKAY
SPIER & MACKAY, makers of luxurious handmade dress shirts offer online and in-store both off-the-rack and custom dress shirts at an accessible cost. Every single shirt we make follows a traditional handmade process from the cutting of the cloth to the attaching of the buttons. Why does great fitting, high quality menswear cost so much? The truth is it doesn't have to. Bloated distribution models, unnecessary markups and greedy profit margins all lead to artificially inflated prices. Like you, we appreciate a great fit, subtle details and overall better quality of luxury garments, but can't justify their high cost. Our goal when we started SPIER & MACKAY was clear. Disrupt the broken, traditional menswear model and really deliver exceptional value and a great experience to our customers.
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Menswear Made To Measure Specialist
About the role
Spier & Mackay seeking a Full-time/Part-time made-to-measure specialist to join our retail team.
Primary Responsibilities (Includes but not limited to) Advise clients on style, fabric, fit, and current tailoring trends Assist clients through the entire MTM and MTO journey — from initial consultation and measurements to final fittings Facilitate fitting sessions, assess alteration requirements, and accurately input measurement data into the system Follow up daily with production to ensure client orders are progressing on schedule Establish and maintain a consistent client call-back and follow-up process Ensure after-sales service and client satisfaction through regular check-ins Build and nurture long-term relationships with clients, acting as a trusted style advisor Use exceptional communication skills to deliver a warm, professional, and personalized experience Qualifications Experience in menswear, tailoring, or luxury retail preferred Strong understanding of fit, fabric, and garment construction Excellent communication and interpersonal skills Detail-oriented with strong organizational abilities Confident taking precise body measurements and understanding alterations Passionate about menswear and client service
About SPIER & MACKAY
SPIER & MACKAY, makers of luxurious handmade dress shirts offer online and in-store both off-the-rack and custom dress shirts at an accessible cost. Every single shirt we make follows a traditional handmade process from the cutting of the cloth to the attaching of the buttons. Why does great fitting, high quality menswear cost so much? The truth is it doesn't have to. Bloated distribution models, unnecessary markups and greedy profit margins all lead to artificially inflated prices. Like you, we appreciate a great fit, subtle details and overall better quality of luxury garments, but can't justify their high cost. Our goal when we started SPIER & MACKAY was clear. Disrupt the broken, traditional menswear model and really deliver exceptional value and a great experience to our customers.