Part-time IT Support Technician (Contract)
About the role
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
ActiveCo Technology Management, a New Charter Technologies Company, is seeking a Junior IT Support Technician to provide reliable technical support to our clients. This is a part-time, 6-month contract position) , with the possibility of extension and potential to transition into a full-time role.
The successful candidate will work onsite at a client’s office in Burnaby and occasionally from our Port Coquitlam head office , depending on operational needs.
Key Responsibilities
- Provide technical support to end users via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, software, and peripherals.
- Collaborate with senior technicians to escalate and resolve complex issues.
- Document troubleshooting procedures and maintain knowledge base articles.
- Manage and track IT inventory and equipment assignments.
- Assist with IT projects, including system upgrades and rollouts.
- Educate end users on basic troubleshooting and IT best practices.
- Stay current on technology trends and recommend process improvements.
Qualifications
- Experience with desktop operating systems including Windows 10/11 Pro , macOS , and iOS .
- Hands-on experience with Microsoft 365 , including Teams and SharePoint.
- Working knowledge of audio/visual equipment setup and troubleshooting.
- Familiarity with Windows Print Services administration.
- Understanding of helpdesk ticketing systems and workflow management.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent customer service and problem-solving abilities.
- Valid driver’s license and reliable transportation required.
Compensation
Hourly Rate: $16.75 – $18.00
Additional Information
After submitting your application, you will receive a link to complete a PI Survey , which must be completed to be considered for this role.
At ActiveCo Technology Management, we value diversity, integrity, teamwork, and continuous improvement . Our core values include Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence .
If you’re passionate about IT support and enjoy helping others, we encourage you to apply today.
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .
New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.
About New Charter Technologies
New Charter Technologies offers the best of both worlds: locally delivered IT solutions supported by a nationwide team. We blend our local community and market know-how with industry-leading scale to provide IT services that can grow with you, including advanced cybersecurity, 24/7 IT support, co-managed IT, project work, strategic consulting, or fully outsourced IT.
For MSP founders and leaders, New Charter offers an opportunity to continue running the business you've built while receiving investment and support that will help your business grow. We help qualified MSPs monetize what they’ve built, prioritize people, and protect their legacy. With New Charter, founders run their own companies while also participating in the leadership team of an organization that is a dominant player in the industry.
Part-time IT Support Technician (Contract)
About the role
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
ActiveCo Technology Management, a New Charter Technologies Company, is seeking a Junior IT Support Technician to provide reliable technical support to our clients. This is a part-time, 6-month contract position) , with the possibility of extension and potential to transition into a full-time role.
The successful candidate will work onsite at a client’s office in Burnaby and occasionally from our Port Coquitlam head office , depending on operational needs.
Key Responsibilities
- Provide technical support to end users via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, software, and peripherals.
- Collaborate with senior technicians to escalate and resolve complex issues.
- Document troubleshooting procedures and maintain knowledge base articles.
- Manage and track IT inventory and equipment assignments.
- Assist with IT projects, including system upgrades and rollouts.
- Educate end users on basic troubleshooting and IT best practices.
- Stay current on technology trends and recommend process improvements.
Qualifications
- Experience with desktop operating systems including Windows 10/11 Pro , macOS , and iOS .
- Hands-on experience with Microsoft 365 , including Teams and SharePoint.
- Working knowledge of audio/visual equipment setup and troubleshooting.
- Familiarity with Windows Print Services administration.
- Understanding of helpdesk ticketing systems and workflow management.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent customer service and problem-solving abilities.
- Valid driver’s license and reliable transportation required.
Compensation
Hourly Rate: $16.75 – $18.00
Additional Information
After submitting your application, you will receive a link to complete a PI Survey , which must be completed to be considered for this role.
At ActiveCo Technology Management, we value diversity, integrity, teamwork, and continuous improvement . Our core values include Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence .
If you’re passionate about IT support and enjoy helping others, we encourage you to apply today.
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .
New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.
About New Charter Technologies
New Charter Technologies offers the best of both worlds: locally delivered IT solutions supported by a nationwide team. We blend our local community and market know-how with industry-leading scale to provide IT services that can grow with you, including advanced cybersecurity, 24/7 IT support, co-managed IT, project work, strategic consulting, or fully outsourced IT.
For MSP founders and leaders, New Charter offers an opportunity to continue running the business you've built while receiving investment and support that will help your business grow. We help qualified MSPs monetize what they’ve built, prioritize people, and protect their legacy. With New Charter, founders run their own companies while also participating in the leadership team of an organization that is a dominant player in the industry.