• Meeting with potential customers and existing customer base to introduce and sell Kwa’lilas Catering services. Having follow-up meetings as required.
• Advising customers on appropriate menu options, sequence of service and budget alternatives.
• Preparing catering contracts for clients with a proprietary software program.
• Ordering related rental equipment, submitting staff requirements for each event and preparing floor plans, table set-ups and buffet layouts.
• Supervising and coordinating a workload of up to 10-20 employees. Ensuring employees meet Kwa’lilas Catering customer service standards.
• Supervising and participating in on-site set-up, service and tear down of events.
• Training catering workers. Following up on training to ensure an understanding of the material covered and recommending training requirements to Chef Manager.
• Ensuring the quality of service and product is up to department standards. Acting with production or service and making recommendations as required.
• Suggesting menu alternatives ongoing basis.
• Assisting in the sales and marketing efforts for banquets and catering services.
• Participating in related day to day office administrative duties, including but not limited to answering telephones, record keeping, filing, performing basic calculations, typing correspondence and inventory.
• Promoting catering products, services and specials via brochures, point-of-sale materials, websites, and posters on desktop publishing programs. Circulating advertising materials and coordinating promotional mail outs to customer base as required.
• Arranging feedback from clients on events and following up on customer complaints and concerns.
• Contacting employees for coverage of last-minute vacancies of shifts.
• Monitoring and ensuring safety standards are always adhered to.
• Relief of Kwa’lilas food service workers and office staff as required.
• Performing other related tasks.

Qualifications

• High School graduation and Food Safe Level 1 Certificate.
• Food Service Management course.
• Serving It Right required.
• Two years’ experience in a catering sales/coordinator-related position from a hotel banquet or convention facility.
• Effective oral and written communication, organizational abilities, supervisory skills, presentation techniques and interpersonal skills.
• Ability to work independently, sell and market a product line, coordinate various projects and meet deadlines
• Must be able to work flexible hours.

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly on the telephone

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Type: Full-time

Work Location: In person