Administrative Coordinator - Vendor & Member Services
About the role
Apply
Description SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We’re seeking an Administrative Coordinator be the main point of contact for our - Vendor & Member Services —handling inquiries, onboarding, ticket management, and event support.
Duties & Responsibilities
- Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk).
- Assist with member registration, portal setup, and onboarding.
- Maintain accurate member and vendor information within CRM systems.
- Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues.
- Support vendor onboarding by collecting required documentation and updating program details.
- Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking.
- Manage and document support tickets, FAQs, and knowledge base updates.
- Identify recurring issues and contribute to process improvements to enhance member experience.
Requirements Required Skills & Abilities
- 2+ years of customer service experience, ideally in B2B or membership-based organizations.
- Strong communication, organization, and problem-solving skills.
- Experience with CRM and help desk systems (Freshdesk preferred).
- Tradeshow experience is a plus (Not Required)
- Familiarity with vendor programs or GPO operations is a plus.
- Proficient in Microsoft Office and Google Workspace.
- Willingness to travel occasionally for events.
Success Profile
- Delivers responsive, professional service to GPO members and vendor partners.
- Builds lasting relationships through reliable communication and follow-through.
- Contributes to operational efficiency and best-in-class member experience.
- Entrepreneurial Spirit, resourcefulness, and the ability to thrive in a growing environment
Salary Description
$45,000 to $60,000
About SPS PoolCare
SPS PoolCare is the fastest growing pool care and maintenance company in the United States. We are pool care experts working to make owning a pool a joy. We place our customers and team members at the center of all that we do.
We are on a mission to change the pool industry – for the better!
With growth comes opportunity, and SPS PoolCare represents an outstanding place to make your mark and build your career. We are already #1 or #2 in many of our markets, and we envision a bright future ahead. Our success depends on hiring only the very best team members, and on building a cohesive team with a passion for serving our customers.
At SPS PoolCare, we work together as a team, empowering each other to go above and beyond and give our customers our very best – every day. We see challenges as growth opportunities, and we show professional pride in everything that we do. We support and develop our team members. We are tech-forward, leveraging technology to serve our customers. We operate safely, and we recognize the contributions of others. We are inclusive and celebrate our diversity.
We are expanding rapidly across the Sun Belt. If you are considering selling your business, SPS PoolCare is looking for pool care and maintenance companies with strong local knowledge who can leverage our strength to grow in their market. We look forward to supporting and developing the family that you have built by making it part of ours.
To see what a potential sale to SPS PoolCare would look like, email Mike Cohen, our Head of Partnerships, at mcohen@smartpoolservices.com.
We can also provide you with a complimentary valuation of your business.
Let’s elevate the industry – together!
Administrative Coordinator - Vendor & Member Services
About the role
Apply
Description SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We’re seeking an Administrative Coordinator be the main point of contact for our - Vendor & Member Services —handling inquiries, onboarding, ticket management, and event support.
Duties & Responsibilities
- Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk).
- Assist with member registration, portal setup, and onboarding.
- Maintain accurate member and vendor information within CRM systems.
- Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues.
- Support vendor onboarding by collecting required documentation and updating program details.
- Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking.
- Manage and document support tickets, FAQs, and knowledge base updates.
- Identify recurring issues and contribute to process improvements to enhance member experience.
Requirements Required Skills & Abilities
- 2+ years of customer service experience, ideally in B2B or membership-based organizations.
- Strong communication, organization, and problem-solving skills.
- Experience with CRM and help desk systems (Freshdesk preferred).
- Tradeshow experience is a plus (Not Required)
- Familiarity with vendor programs or GPO operations is a plus.
- Proficient in Microsoft Office and Google Workspace.
- Willingness to travel occasionally for events.
Success Profile
- Delivers responsive, professional service to GPO members and vendor partners.
- Builds lasting relationships through reliable communication and follow-through.
- Contributes to operational efficiency and best-in-class member experience.
- Entrepreneurial Spirit, resourcefulness, and the ability to thrive in a growing environment
Salary Description
$45,000 to $60,000
About SPS PoolCare
SPS PoolCare is the fastest growing pool care and maintenance company in the United States. We are pool care experts working to make owning a pool a joy. We place our customers and team members at the center of all that we do.
We are on a mission to change the pool industry – for the better!
With growth comes opportunity, and SPS PoolCare represents an outstanding place to make your mark and build your career. We are already #1 or #2 in many of our markets, and we envision a bright future ahead. Our success depends on hiring only the very best team members, and on building a cohesive team with a passion for serving our customers.
At SPS PoolCare, we work together as a team, empowering each other to go above and beyond and give our customers our very best – every day. We see challenges as growth opportunities, and we show professional pride in everything that we do. We support and develop our team members. We are tech-forward, leveraging technology to serve our customers. We operate safely, and we recognize the contributions of others. We are inclusive and celebrate our diversity.
We are expanding rapidly across the Sun Belt. If you are considering selling your business, SPS PoolCare is looking for pool care and maintenance companies with strong local knowledge who can leverage our strength to grow in their market. We look forward to supporting and developing the family that you have built by making it part of ours.
To see what a potential sale to SPS PoolCare would look like, email Mike Cohen, our Head of Partnerships, at mcohen@smartpoolservices.com.
We can also provide you with a complimentary valuation of your business.
Let’s elevate the industry – together!