(Temporary contract – 12 months) Full-time, 35 hours/ week, Hybrid

Location: Vaughan, Mississauga, Brampton or Hamiton

Status: This position is to fill a current vacancy

Salary Grade: 14 ($87,992- $109,990)

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning . We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference. Are you a tech-savvy professional passionate about enhancing customer experiences and optimizing operational processes? The Specialist, Key Accounts will support the delivery of advanced solutions for industrial, municipal, and commercial accounts. This role leverages technology and innovation to enhance customer experience, optimize processes, and drive continuous improvement in key account management. You will perform analysis and trending for KPI performance while making ongoing improvements to optimize efficiencies. Additionally, you will provide ongoing reporting and analytical activities to support large user forecasting and actuals.

What You’ll Do Process Improvement and Automation

• Identify opportunities to streamline or automate processes based on best practices.
• Develop business cases and requirements for deploying intelligent automation tools.
• Support the deployment of intelligent automation tools, including system integration testing (SIT) and user acceptance testing (UAT).
• Undertake quality assurance activities to baseline key performance indicators (KPIs) resulting from automation tool implementation.

Data Analysis and Strategic Support

• Extract and prepare usage data, load profiles, and KPI dashboards, while staying current with industry trends and regulatory changes to inform strategic planning.
• Support Class A/ICI data trending for readiness, enrollment checks, and peak trends to derive efficiencies and insights for future local programs.
• Provide analytics and trending support for Save on Energy/eDSM programs to influence customer experience strategy.

Customer Relationship Management

• Support CRM inputs and build key account insights to inform targeted outreach strategies.
• Serve as a business lead for the CRM workstream, participating in UAT and training to ensure key account needs are met.
• Establish data governance routines, including naming standards, key fields, and account hierarchies for multi-site or mid-market customers, and monitor dashboard quality metrics.

General Responsibilities

• Participate in special assignments and projects, both cross-functional and departmental.
• Provide support to the Supervisor and Manager and perform other duties as required.
• Ensure compliance with legislative, regulatory, and Health & Safety policies, procedures, and standards.

Corporate Values And Conduct

• Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties

• Perform additional tasks as assigned to support operational objectives

Who You Are Education & Technical Knowledge

• Post-secondary education preferred in Business Administration, Computer Science, or Engineering.
• C. Tech. or Technologist certificate, CET designation, or CET eligibility is an asset.
• Familiarity with CRM or intelligent automation tools and their applications.
• Familiarity with utility meter-to-cash processes and their applications.

Experience

• 3-5 years of experience in a utility environment is considered an asset.
• 3-5 years of experience in a customer service environment is considered an asset.
• Experience in project management and process optimization is considered an asset.

Skills/Abilities/Competencies

• Advanced skills in computer software applications, including MS Office (Word, Excel, Power BI).
• Experience with data analytics, financial/statistical modeling, and reporting.
• Experience in software testing, quality assurance, or implementation projects.
• Must hold and maintain a valid class "G" driver's license.

Compensation

• At Alectra, Compensation for non-union positions is determined within a defined salary range for each role. Placement within the salary range depends on several factors, including qualifications, relevant experience, and alignment with the role’s requirements. We consider internal equity and market competitiveness to ensure fairness and consistency across the organization.
• You will be enrolled in the OMERS pension plan, a defined benefit plan that provides a reliable and secure retirement income based on your earnings and years of service. Both you and the organization contribute to the plan. OMERS is one of Canada's largest and most respected pension plans, designed to support your long-term financial well-being.

Where you will work

• Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who We Are As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

• Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

• Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

• Hybrid work environment: Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation due to a disability during the process, please contact careers@alectra.com . We will work with you to ensure your needs are being met to the point of undue hardship. Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted. Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Use of Artificial Intelligence (AI) in Recruitment At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.