Healthcare Operations Dispatch - Shift Lead
About the role
Healthcare Operations Dispatch - Shift Lead
Key Accountabilities:
- Strategically identify open shifts/ open lines and work with the Operations Team to ensure complete schedules to adhere to our contractual obligations
- Regular Healthcare Operations Centre Dispatcher duties
- Work within a dynamic team environment with multiple operational stakeholders including, Protective Services Control Centre, Site Supervisors, Security Officers, Client Service Managers, and Senior Management
- Fill cancellations and openings in the daily schedule
- Work to develop knowledge of Paladin's contractual obligations for the Portfolio that you are assigned to
- Support and process Hotel Bookings and updating the hotel booking calendar
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll, including reviewing rosters sent in from sites, coding missed coverage
- Assisting in the training of new Healthcare Operations Centre Dispatchers
- Respond to emails within a timely manner
- Leading Operations Centre if supervisor is absent
-
- Ensuring daily call out expectations are being met
- Encourage positivity inside Operations Centre
- Ensuring that the supervisor and manager are emailed regarding any incidents that may have occurred during shift.
- Perform other duties as required
SKILLS AND QUALIFICATIONS:
- Healthcare Operations Centre experience
- Must possess a High school Diploma, Post-Secondary education is an asset
- Previous customer service experience is an asset
- The ability to use judgement and decision-making skills to evaluate situations and establish priorities
- Must have an outgoing, friendly, and extroverted personality
- Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
- Strong computer skills; including Word, Excel, PowerPoint and Outlook
- Ability to learn quickly and navigate through new software is an asset
- Able to work effectively and efficiently in a deadline driven environment
- Strong time management, multitasking, problem solving, and organizational skills
- Must be detail oriented, team player, self-motivated, and able to take direction
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Healthcare Operations Dispatch - Shift Lead
About the role
Healthcare Operations Dispatch - Shift Lead
Key Accountabilities:
- Strategically identify open shifts/ open lines and work with the Operations Team to ensure complete schedules to adhere to our contractual obligations
- Regular Healthcare Operations Centre Dispatcher duties
- Work within a dynamic team environment with multiple operational stakeholders including, Protective Services Control Centre, Site Supervisors, Security Officers, Client Service Managers, and Senior Management
- Fill cancellations and openings in the daily schedule
- Work to develop knowledge of Paladin's contractual obligations for the Portfolio that you are assigned to
- Support and process Hotel Bookings and updating the hotel booking calendar
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll, including reviewing rosters sent in from sites, coding missed coverage
- Assisting in the training of new Healthcare Operations Centre Dispatchers
- Respond to emails within a timely manner
- Leading Operations Centre if supervisor is absent
-
- Ensuring daily call out expectations are being met
- Encourage positivity inside Operations Centre
- Ensuring that the supervisor and manager are emailed regarding any incidents that may have occurred during shift.
- Perform other duties as required
SKILLS AND QUALIFICATIONS:
- Healthcare Operations Centre experience
- Must possess a High school Diploma, Post-Secondary education is an asset
- Previous customer service experience is an asset
- The ability to use judgement and decision-making skills to evaluate situations and establish priorities
- Must have an outgoing, friendly, and extroverted personality
- Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
- Strong computer skills; including Word, Excel, PowerPoint and Outlook
- Ability to learn quickly and navigate through new software is an asset
- Able to work effectively and efficiently in a deadline driven environment
- Strong time management, multitasking, problem solving, and organizational skills
- Must be detail oriented, team player, self-motivated, and able to take direction
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.