INSIDE SALES REPRESENTATIVE, CANADA

JOB DESCRIPTION

ACT ENTERTAINMENT

DEPARTMENT: Sales PAY: SALARIED (plus commission)

REPORTS TO: Inside Sales Director, AMR/PAVA EFFECTIVE DATE: 2/2/2025

SUMMARY: The Inside Sales Representative, Canada, is responsible for driving sales growth, building strong customer relationships, and representing our key brands in the music accessories market to our international, OEM and domestic distributor clients.

DUTIES AND RESPONSIBILITIES:

• Builds and maintains strong relationships with existing customers to drive repeat business and upsell opportunities.
• Identifies and researches potential clients through various channels such as cold calling, email campaigns, and social media to generate new sales opportunities.
• Conducts sales presentations through online meetings or phone calls to introduce the company's products or services, highlighting their features and benefits to potential clients. Attend trade shows, conferences, and industry events as needed.
• Maintains a thorough understanding of the company's products or services to answer questions and address any concerns from potential or existing customers effectively.
• Utilizes CRM software to track interactions with potential and existing customers, schedule follow-ups, and manage sales pipeline efficiently.
• Meets or exceeds monthly, quarterly, and annual sales targets through effective sales strategies and customer outreach.
• Guides potential clients through the sales process from initial contact to closing the sale, including preparing quotes or proposals, and negotiating terms.
• Provides exceptional customer service by addressing customer inquiries, solving problems, and maintaining a positive relationship with clients to encourage repeat business and referrals.
• Stays informed about market trends, competitor activities, and customer needs to adjust sales strategies and approaches accordingly.
• Collects and analyzes customer feedback to identify areas for improvement in products, services, or sales processes and relay this information to the relevant departments.
• Identifies opportunities to sell additional products or services to existing customers, enhancing customer satisfaction, and increasing sales revenue.
• Prepares and presents sales reports to management, detailing sales performance, potential sales opportunities, and challenges faced.
• Works closely with the marketing, product, and customer service teams to ensure a cohesive approach to achieving sales goals and improving customer satisfaction.
• Participates in training to learn all facets of the job through various resources, including hands on training.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's degree in Business, Marketing, Music, or related field (preferred).
• 2+ years of inside sales experience in the music industry or related field.
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of music accessories, cables, interfaces, and related products (preferred).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a remote environment.
• Proficiency in CRM software, Google Workspace and Microsoft Office Suite.
• Willingness to travel as needed up to 25%.
• Strong problem-solving and trouble-shooting skills; ability to multitask.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit for long periods.
• Continually required to utilize hand and finger dexterity.
• The employee must lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.