Top Benefits
About the role
The incumbent in this role assists management with administrative tasks while serving as the first point of contact for customer service. Under the supervision of the CSC Manager, the Bilingual Administrative Assistant will be responsible for the following tasks: Responsibilities
- Answer phone calls and emails received at reception, in French or English.
- Respond to inquiries or direct them to the appropriate person in the correct department.
- Work in collaboration with the Customer Experience Specialist.
- Complete orders on the transactional website.
- Monitor and follow up on assigned email inboxes.
- Submit the payroll report after approval.
- Send out documents.
- Process received payments.
Skills
- Bilingual in French and English (Highly advanced level)
- Strong oral and written communication skills (in both French and English)
- Proficient in Microsoft Office 365
Education
- DEP in Administration
- 2 to 3 years of experience in customer service
- Experience in the funeral industry (an asset)
Benefits
- Group insurance
- Wellness program
- RRSP
- 3 weeks of vacation upon hiring
- EAP (Employee Assistance Program)
About Victoriaville & Co.
MISSION Passionate designer and manufacturer of top-quality wood products, Victoriaville & Co.'s mission is to market an extensive range of funeral products to ensure that grieving families are able to honour the life of a loved one.
VISION To become a leader in the industry by having an impact on the funeral service experience.
THE STORY OF A PASSIONATE FAMILY Victoriaville & Co. was born out of the determination, the leadership and the will to succeed of its founders. Much of our success is due to the economic well-being of an entire region renowned for the quality of its hardwood products.
For the last seven decades, all details have been taken into account when designing, manufacturing, and finishing our hardwood products. We are well aware that each unit we produce is destined to a person with a unique life story and a unique set of memories that they leave behind. This is why we believe each product has a rich emotional value that is worthy of our respect.
Over the past few years, we have also offered The Essentials, a wide range of funeral products designed to meet the needs of professionals committed to supporting grieving families in their mourning process.
The funeral industry has undergone considerable changes over the past several years. Changes in mourning habits and rituals have radically transformed the funeral industry around the world. Across North America, major independent players are now selling to multinational interests.
At Victoriaville & Co., this shift in the industry has resulted in significant business decisions. More than twenty acquisitions and subsidiaries have marked our history. Today, we are the largest family-owned business in North America that is still involved in the sale and distribution of funeral products.
Top Benefits
About the role
The incumbent in this role assists management with administrative tasks while serving as the first point of contact for customer service. Under the supervision of the CSC Manager, the Bilingual Administrative Assistant will be responsible for the following tasks: Responsibilities
- Answer phone calls and emails received at reception, in French or English.
- Respond to inquiries or direct them to the appropriate person in the correct department.
- Work in collaboration with the Customer Experience Specialist.
- Complete orders on the transactional website.
- Monitor and follow up on assigned email inboxes.
- Submit the payroll report after approval.
- Send out documents.
- Process received payments.
Skills
- Bilingual in French and English (Highly advanced level)
- Strong oral and written communication skills (in both French and English)
- Proficient in Microsoft Office 365
Education
- DEP in Administration
- 2 to 3 years of experience in customer service
- Experience in the funeral industry (an asset)
Benefits
- Group insurance
- Wellness program
- RRSP
- 3 weeks of vacation upon hiring
- EAP (Employee Assistance Program)
About Victoriaville & Co.
MISSION Passionate designer and manufacturer of top-quality wood products, Victoriaville & Co.'s mission is to market an extensive range of funeral products to ensure that grieving families are able to honour the life of a loved one.
VISION To become a leader in the industry by having an impact on the funeral service experience.
THE STORY OF A PASSIONATE FAMILY Victoriaville & Co. was born out of the determination, the leadership and the will to succeed of its founders. Much of our success is due to the economic well-being of an entire region renowned for the quality of its hardwood products.
For the last seven decades, all details have been taken into account when designing, manufacturing, and finishing our hardwood products. We are well aware that each unit we produce is destined to a person with a unique life story and a unique set of memories that they leave behind. This is why we believe each product has a rich emotional value that is worthy of our respect.
Over the past few years, we have also offered The Essentials, a wide range of funeral products designed to meet the needs of professionals committed to supporting grieving families in their mourning process.
The funeral industry has undergone considerable changes over the past several years. Changes in mourning habits and rituals have radically transformed the funeral industry around the world. Across North America, major independent players are now selling to multinational interests.
At Victoriaville & Co., this shift in the industry has resulted in significant business decisions. More than twenty acquisitions and subsidiaries have marked our history. Today, we are the largest family-owned business in North America that is still involved in the sale and distribution of funeral products.