ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are currently seeking a highly motivated Senior Systems Administrator to provide Level 3 Technical Support to our customer using a suite of tools designed to provide a seamless onsite and remote support experience for the end users.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do:

• Oversee the daily operation of the Technology Operations server and network stack
• Assist with or responsible for with moderate supervision:
• • The administration of core technology systems and systems security tasks including security scanning, patching, and systems hardening
• Incident Management of all Technology Services
• The deployment of internal applications for company-wide user base
• The upgrading and maintaining of physical networking kit at Office and Branch Locations
• The support and maintenance in configuring, creating, and maintaining monitoring tools and reporting
• The support and maintenance of:
• 1. Cloud Infrastructure

1. Security Infrastructure

2. Productivity Suite

3. Company Messaging Tools (Email, Microsoft Teams)

4. Mobile Device Management

5. Identify Management

• Perform remote troubleshooting of hardware and software issues at Office and Branch locations
• Provide Level 3 support for Technology operations and Service Desk Teams
• Document and Maintain Technology Operations Information Documentation
• Document and Maintain Technology Operations Training Documentation
• Conduct Knowledge Transfer/Knowledge Sharing of technical support to Service Desk, Site Support and other members of the ITS team as required
• Document technology playbooks and runbooks in support of Production, Disaster Recovery and Business Continuity scenarios
• Provide After-Hours support for high priority incidents and issues as defined by Department SLA’s

We would love to hear from you if you have:

• University or post graduate level education in computer science, business or related field
• Bachelor’s degree in a relevant field required
• Background in IT Infrastructure technology fundamentals such as:

1. • Server Technologies & Management – MS Server, Active Directory, PowerShell

• Scripting & IT Automation languages & Processes
• Virtualization Technologies – Microsoft, VMWare
• Storage Technologies – SAN, NAS, Storage Virtualization
• Network Technologies & Protocols – Routing & Switching, WAN,LAN, WLAN
• Security Technologies – Firewalls, IDP/IDS, SIEM
• Network Monitoring Solutions (Solarwinds, PerfMon, PRTG)
• Operating Systems (Windows OS - Server 2008 to 2019, CentOS, Debian, Ubuntu)
• Advanced proficiency in networking concepts (DNS, DHCP, Routing, MPLS, VPN, etc.)
• Cloud Services (Microsoft Azure, AWS, Google Cloud Platform)
• Proficiency in Web Servers, IIS
• Identity Management Solutions (Active Directory, Azure AD, ADFS)
• Phone Systems and Conferencing Technologies (SIP, VoIP, PRI)
• 5+ years’ experience as a Systems Administrator
• 2+ years’ experience with Windows
• 1+ years’ experience with Azure
• 1+ years’ experience with GCP
• Practical experience with public, private hosted or hybrid Cloud Services Architecture (e.g. Azure, AWS, GCP)
• Experience with Software Development technologies (such as Microsoft .NET, Adobe ColdFusion, Postgres SQL, MySQL, NetSuite) considered an asset
• In-depth knowledge of I.T. Infrastructure Systems
• Knowledge of Microsoft Products, including Office 365, SharePoint, Teams etc
• Understanding of ITIL and concepts (specifically Incident Management, Problem Management, Change Management and Release Management)
• Ability to automate simple and repetitive tasks
• Demonstrated experience in the development, testing, implementation, integration, maintenance, and support of in-house developed applications
• Strong written and oral communication skills
• Strong troubleshooting skillset
• Ability to assimilate, analyze and facilitate information sharing
• Demonstrated success working in a team-based environment
• Strong attention to detail
• Self-motivated with a high level of initiative and accountability
• Ability to manage and implement small projects and enhancements
• Organized, diligent, and able to track and manage multiple streams of information on an ongoing basis
• Exposure to SDLCs (RUP, Waterfall, and Agile) and full life cycle development

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.