About the role
Job Description
WHAT IS THIS OPPORTUNITY?
We are seeking an experienced Senior Scrum Master to join our dynamic engineering organization. As a Senior Scrum Master, you will be instrumental in driving agile transformation and ensuring delivery excellence across multiple high-impact projects. You will lead agile ceremonies, facilitate team collaboration, and work closely with product owners and stakeholders to ensure successful project delivery.
This role requires a results-driven professional with deep expertise in Jira and Jira Plans, capable of running both Scrum and Kanban frameworks effectively. You will be responsible for negotiating deadlines, tracking story progress, and ensuring teams deliver on their commitments while maintaining high quality standards.
The ideal candidate will have a proven track record of coaching teams to peak performance, removing impediments, and fostering a culture of continuous improvement in fast-paced, technology-driven environments.
What will you do?
Agile Framework Leadership
- Lead and facilitate Scrum ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
- Implement and optimize Kanban workflows for continuous delivery teams
- Coach teams on agile best practices and help them achieve self-organization
- Ensure adherence to agile principles while adapting frameworks to meet business needs
- Drive continuous improvement initiatives and help teams mature their agile practices
Jira and Project Management Excellence
- Configure and manage complex Jira projects, workflows, and custom fields
- Utilize Jira Plans (Advanced Roadmaps) for program-level planning and tracking
- Create and maintain comprehensive dashboards and reports for stakeholder visibility
- Implement automation rules and workflows to streamline processes
- Ensure data integrity and accuracy across all Jira instances
- Train team members on Jira best practices and advanced features
Stakeholder Management and Negotiation
- Work closely with Product Owners to ensure story readiness and backlog refinement
- Negotiate realistic deadlines and delivery commitments with stakeholders
- Facilitate discussions between development teams and business stakeholders
- Manage scope changes and communicate impact on timelines and resource Follow up with story owners to ensure deliverables meet acceptance criteria
- Escalate blockers and risks to appropriate leadership levels
Results-Driven Delivery Management
- Track and report on team velocity, sprint burn-down, and delivery metrics
- Identify and remove impediments that impact team productivity
- Ensure stories are properly estimated, documented, and meet definition of ready
- Monitor progress against commitments and proactively address delivery risks
- Facilitate dependency management across multiple teams and project
- Drive accountability for sprint goals and story completion
Team Coaching and Development
- Coach team members on agile methodologies and self-organization principles
- Facilitate conflict resolution and promote healthy team dynamics
- Mentor junior scrum masters and share best practices across the organization
- Foster a culture of transparency, collaboration, and continuous learning
- Support career development and growth for team members
WHAT DO YOU NEED TO SUCCEED?
Must-have:
- Bachelor's degree in Business, Computer Science, Project Management, or related field
- 5+ years of experience as a Scrum Master in software development environments
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification required
- Deep expertise in Jira administration, configuration, and advanced features
- Hands-on experience with Jira Plans (Advanced Roadmaps) for program management
- Proven experience running both Scrum and Kanban methodologies effectively
- Strong negotiation skills with ability to manage stakeholder expectations
- Results-driven mindset with track record of successful project delivery
- Experience working with Product Owners and managing story lifecycle
- Excellent communication and facilitation skills
- Ability to work in fast-paced, dynamic environments with changing priorities
- Strong analytical skills with ability to interpret metrics and drive improvements
Nice-to-have:
- Advanced Scrum Master certifications (CSP-SM, PSM II, or SAFe SPC)
- Jira administration certification
- Experience with Confluence for documentation and knowledge management
- Knowledge of scaled agile frameworks (SAFe, LeSS, or Nexus)
- Experience in financial services or regulated industries
- Background in software development or technical project management
- Familiarity with DevOps practices and CI/CD pipelines
- Knowledge of data analysis and reporting tools (Tableau)
- Experience with agile transformation initiatives
- Understanding of lean principles and waste elimination techniques
#LI – POST
#TechPJ
Job Skills
Agile Methodology, Coaching Others, Conflict Management, Decision Making, Group Problem Solving, Information Technology (IT) Infrastructure, Quality Management, Results-Oriented, Scrum (Agile), Staying Focused
Additional Job Details
Address:
16 YORK ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-03
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
WHAT IS THIS OPPORTUNITY?
We are seeking an experienced Senior Scrum Master to join our dynamic engineering organization. As a Senior Scrum Master, you will be instrumental in driving agile transformation and ensuring delivery excellence across multiple high-impact projects. You will lead agile ceremonies, facilitate team collaboration, and work closely with product owners and stakeholders to ensure successful project delivery.
This role requires a results-driven professional with deep expertise in Jira and Jira Plans, capable of running both Scrum and Kanban frameworks effectively. You will be responsible for negotiating deadlines, tracking story progress, and ensuring teams deliver on their commitments while maintaining high quality standards.
The ideal candidate will have a proven track record of coaching teams to peak performance, removing impediments, and fostering a culture of continuous improvement in fast-paced, technology-driven environments.
What will you do?
Agile Framework Leadership
- Lead and facilitate Scrum ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
- Implement and optimize Kanban workflows for continuous delivery teams
- Coach teams on agile best practices and help them achieve self-organization
- Ensure adherence to agile principles while adapting frameworks to meet business needs
- Drive continuous improvement initiatives and help teams mature their agile practices
Jira and Project Management Excellence
- Configure and manage complex Jira projects, workflows, and custom fields
- Utilize Jira Plans (Advanced Roadmaps) for program-level planning and tracking
- Create and maintain comprehensive dashboards and reports for stakeholder visibility
- Implement automation rules and workflows to streamline processes
- Ensure data integrity and accuracy across all Jira instances
- Train team members on Jira best practices and advanced features
Stakeholder Management and Negotiation
- Work closely with Product Owners to ensure story readiness and backlog refinement
- Negotiate realistic deadlines and delivery commitments with stakeholders
- Facilitate discussions between development teams and business stakeholders
- Manage scope changes and communicate impact on timelines and resource Follow up with story owners to ensure deliverables meet acceptance criteria
- Escalate blockers and risks to appropriate leadership levels
Results-Driven Delivery Management
- Track and report on team velocity, sprint burn-down, and delivery metrics
- Identify and remove impediments that impact team productivity
- Ensure stories are properly estimated, documented, and meet definition of ready
- Monitor progress against commitments and proactively address delivery risks
- Facilitate dependency management across multiple teams and project
- Drive accountability for sprint goals and story completion
Team Coaching and Development
- Coach team members on agile methodologies and self-organization principles
- Facilitate conflict resolution and promote healthy team dynamics
- Mentor junior scrum masters and share best practices across the organization
- Foster a culture of transparency, collaboration, and continuous learning
- Support career development and growth for team members
WHAT DO YOU NEED TO SUCCEED?
Must-have:
- Bachelor's degree in Business, Computer Science, Project Management, or related field
- 5+ years of experience as a Scrum Master in software development environments
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification required
- Deep expertise in Jira administration, configuration, and advanced features
- Hands-on experience with Jira Plans (Advanced Roadmaps) for program management
- Proven experience running both Scrum and Kanban methodologies effectively
- Strong negotiation skills with ability to manage stakeholder expectations
- Results-driven mindset with track record of successful project delivery
- Experience working with Product Owners and managing story lifecycle
- Excellent communication and facilitation skills
- Ability to work in fast-paced, dynamic environments with changing priorities
- Strong analytical skills with ability to interpret metrics and drive improvements
Nice-to-have:
- Advanced Scrum Master certifications (CSP-SM, PSM II, or SAFe SPC)
- Jira administration certification
- Experience with Confluence for documentation and knowledge management
- Knowledge of scaled agile frameworks (SAFe, LeSS, or Nexus)
- Experience in financial services or regulated industries
- Background in software development or technical project management
- Familiarity with DevOps practices and CI/CD pipelines
- Knowledge of data analysis and reporting tools (Tableau)
- Experience with agile transformation initiatives
- Understanding of lean principles and waste elimination techniques
#LI – POST
#TechPJ
Job Skills
Agile Methodology, Coaching Others, Conflict Management, Decision Making, Group Problem Solving, Information Technology (IT) Infrastructure, Quality Management, Results-Oriented, Scrum (Agile), Staying Focused
Additional Job Details
Address:
16 YORK ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-03
Application Deadline:
2025-10-31
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.