**SHIFT:**8:00am - 4:30pm

POSITION PURPOSE The purpose of this role is to ensure accuracy, efficiency, and quality in Pre-Production and lab processes by troubleshooting errors, validating system data, and coordinating corrective actions across departments. This position supports new product launches, oversees quality control for outsourced labs, and provides training follow-up to maintain operational standards. The role is critical in safeguarding product integrity, enhancing customer satisfaction, and driving continuous improvement in workflow and communication.

MAJOR DUTIES AND RESPONSIBILITIES

• Troubleshoot errors in PP/Tracing that may lead to lab rework.
• Review CCB and TIP buckets to ensure information and notes are accurate and clearly documented.
• Communicate with other departments when errors are identified and ensure accurate information is provided.
• Provide input during new product launches (lens and frame) and ensure all errors are resolved promptly.
• Follow-up training for staff requiring additional support to maintain quality standards.
• Perform quality control for outsourced labs (US), including collecting rejected lenses and returning them for evaluation.
• Assist in resolving rejected orders from outsourced labs to minimize delays and maintain customer satisfaction.
• Manage the specialty lens order workflow, ensuring all orders meet established specifications and are processed with complete accuracy.
• Perform any other duties and tasks as needed or assigned.

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONS To perform the job successfully, an individual should demonstrate the following competencies:

• Organization and time management
• Data Entry
• Strong working knowledge of Microsoft office
• Strong Communication and interpersonal skills
• Proactive/takes initiative to resolve issues and brings solutions forward
• Works well within a large and diverse team
• Working knowledge of BOB folders and data entry in DVI
• Flexible working hours
• Minimum 10 years of Optical experience working in an optical lab
• Strong technical and product knowledge in Optics required
• Good Understanding of all Optical lab processes and Flow.
• Strong working knowledge of DVI

Hoya Vision Care Canada est un leader de confiance dans la fourniture de solutions de vision haut de gamme adaptées pour améliorer la vie des Canadiens. Forts de plus de 75 ans d'expérience, nous sommes renommés pour notre engagement envers l'innovation, la précision et l'excellence dans l'industrie de l'optique. En exploitant des technologies de lentilles avancées et des matériaux de pointe, nous assurons des performances optiques supérieures, une clarté et une durabilité dans chaque produit. Notre réseau de professionnels de la vue autorisés à travers le Canada offre un service personnalisé, guidant les clients tout au long du processus de sélection pour trouver la solution de vision parfaite. Engagés envers la durabilité et la responsabilité sociale des entreprises, nous priorisons les pratiques respectueuses de l'environnement et soutenons des initiatives caritatives qui favorisent l'éducation à la santé oculaire et l'accès aux services de soins oculaires. Nous soutenons fièrement des organisations telles que Les chiens-guides du Canada, la Banque alimentaire de Mississauga et Orbis, renforçant ainsi notre engagement à avoir un impact positif dans les communautés que nous servons. Chez Hoya Vision Care Canada, nous donnons aux gens les moyens de voir le monde plus clairement et confortablement, en enrichissant les vies grâce à des solutions innovantes qui inspirent confiance et permettent de plus grandes possibilités.

Hoya Vision Care Canada is a trusted leader in providing premium vision solutions tailored to enhance the lives of Canadians. With over 75 years of experience, we are renowned for our commitment to innovation, precision, and excellence in the optical industry. Leveraging advanced lens technologies and cutting-edge materials, we ensure superior optical performance, clarity, and durability in every product. Our network of authorized eye care professionals across Canada delivers personalized service, guiding customers through the selection process to find the perfect vision solution. Committed to sustainability and corporate social responsibility, we prioritize eco-friendly practices and support charitable initiatives that promote eye health education and access to vision care services. We proudly support organizations such as Dog Guides of Canada, the Mississauga Food Bank, and Orbis, furthering our commitment to making a positive impact in the communities we serve. At Hoya Vision Care Canada, we empower people to see the world more clearly and comfortably, enriching lives through innovative solutions that inspire confidence and enable greater possibilities.

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.