Department: Supply Chain–Care & Repair

Reports to: Manager, Care & Repair Operations Innovation

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

The Care & Repair Circular Innovation Specialist is responsible for implementing all required objectives for qualifying Arc’teryx’s circular product ranges as they relate to repairability. The Circular Innovation Specialist will work closely with creative product and sustainability teams to ensure material selection, longevity and end-of-life needs are fulfilled on a seasonal basis. This circular qualification initiative feeds directly into Care & Repair Operation’s overall mandate to repair more, reduce waste, while keeping the good in play.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Care and Repair team is a key pillar of the ReBIRD program, where circularity lies at the core of our sustainability vision. As the operational backbone of the program, we develop scalable processes and implement them across our global network—actively contributing to our broader mission of creating durable, long-lasting products and services that serve not only our guests but also the planet. By extending the life of our products, we help reduce the number that end up in landfills. Our team is focused on building and rolling out the processes and operations that deliver an exceptional guest experience across all commercial touchpoints—including Guest Services, After-Sales, Brand Activations, Retail, and eCommerce.

If you were the Care & Repair Circular Innovation Specialist now, here are some of the core activities you would be doing:

• • Co-own the end-to-end workflows of the circular checklist and product qualification program.
  • Partner with the sustainability team to develop the seasonal circular product calendar.
  • Develop and own the repairability design framework to manage and fulfil all project objective outcomes as per circular product checklist requirements.
  • Prepare and deliver returns data feedback reports to initiate the concept level approach planning.
  • Consult and advise design and product development teams throughout their concept and prototype stage gates.
  • Initiate repairability workshops with creative teams to optimize and improve de- and reconstructing efficiency in relation to current repair standards and procedures.
  • Deliver the full BOM index to maximize repairability with preferred standardized materials.
  • Co-develop simple and quick fix repair solutions for our ReBird service centers and brand stores.
  • Partner with Advanced Concepts in testing new raw materials as well as conceptualizing new tools and machinery to advance repair innovation.
  • Ensure final prototypes of circular product models are repaired, tested and signed off with the product integrity team.
  • Co-own the long-term circular product model wear testing program
  • Co-partner with Advanced Concepts to optimize disassembly requirements from a construction and raw material perspective.
  • Advise and consult on the development, implementation and vendor qualification of disassembly SOP manuals and workflows.
  • Project manage program schedules and related tasks on the internal project management platform.
  • Collaborate with product development to develop standardized sub-assembly/combination materials where required.
  • Develop a costing structure for repair procedures, raw material and disassembly requirements.
  • Prepare and plan for all provisions to enable repair standards and procedure manuals where new constructions and materials require it.
  • Partner with the ARC’One ReBird repair center in the recording of new repair standards manuals including the implementation of improvements to construction/deconstruction, tools/machinery and repair techniques.
  • Present seasonal reporting and feedback on circular product qualification outcomes to internal stakeholders.
  • Owner of fulfilling requirements for external circularity surveys.
  • Ensure that repair initiation at all ReBird repair expressions is scheduled with Care & Repair Operations/ReBird Retail Operations and that qualification standards are shared with the Operation Excellence Specialist.

Here are some of the things you could be working on in the future:

• • Co-development of new raw materials and repair procedures to improve the longevity of all technical performance products
  • Assisting in transferring all standardized raw materials to Arc’teryx’s PLM system.
  • Extend the circularity qualification program to all products developed at Arc’teryx
  • Standardize material component types utilized within products.
  • Improve and innovate on repair procedure and raw materials for legacy products.

Are you our next Care & Repair Circular Innovation Specialist?

• • You have 2+ years direct experience of operating and innovating in the raw material and repair environment

  • You have 3+ years in technical product knowledge, design, manufacturing, or quality assurance related roles

  • You have a bachelor’s degree or post-secondary education with a focus on operations, project management, design or product development.

  • You have proficiency in using project management tools like Jira and Asana

  • You have strong proficiency in Word, Power Point, Outlook, Creative Adobe Suit (Illustrator, InDesign, Photoshop) and Teams with advanced abilities in Excel.

  • You are able to deconstruct and reconstruction technical sportswear utilizing industrial tools and machinery. Experience using heat press machinery is a plus.

  • You have in depth knowledge of raw materials, including identification and digital management on a PLM system.

  • You approach fulfilling sustainability mandates with a creative mindset, finding the balance between technical functionality and aesthetic considerations.

  • You have experience working cross-functionally with stakeholders at all levels

  • Managing full-time and part time staff members performing simple manual tasks.

  • You are dynamic and organized, and a master of clear delegation

  • You demonstrate a strong attention to detail along with the ability to adapt your communication style according to your audience's needs

  • You have experience working in roles where you need to translate information between technical and non-technical players

  • You have excellent communication skills and are confident at distilling complex information in an easily understood, actionable way

  • You have experience multitasking many projects at once, with a diverse range of responsibilities, and are effectively able to adapt to changing priorities

  • You are proactive in identifying the root cause of issues and recommending solutions

  • You are skilled at facilitating meetings and workshops

  • You have demonstrated ability to balance a wide array of responsibilities, and are effectively able to adapt and re-prioritize as required

  • You remain highly flexible and adaptable when faced with ambiguity

  • You have a record of curiosity and collaboration

  • You effectively balance autonomy and collaboration

  • Your passion for your work is paralleled by your passion for getting outside and living it

$70,000 - $97,000 a year

A reasonable estimate of the pay range is CAD$70,000 - CAD $97,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.