The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

Position

Senior Manager, Client & Funding Services- Community Canopies

Department

G&D - GMF - Client and Funding Services

Classification

Level 8

Salary

Our salaries generally range from $107,590 - $121,800, and are based on qualifications and experience

Languages

Bilingual English required, French is an asset

Term

Permanent Full-Time

Location

Hybrid (Ottawa)

Why GMF is the place for you

At the Green Municipal Fund (GMF), we create change where it matters most—in Canada’s municipalities. As the Federation of Canadian Municipalities’ flagship program and backed by a $2.4 billion endowment from the Government of Canada, GMF helps Canadian municipalities, big and small, invest in their future by supporting homegrown sustainability and resilience projects that work for Canadians by creating jobs, lowering costs, and strengthening local economies.

Through our unique mix of funding, resources and training, GMF is enhancing the quality of life for people in Canada by accelerating a transformation to sustainable and resilient communities.

Since 2000, GMF has invested over $1.6 billion in local projects helping communities avoid 2.9 million tonnes of greenhouse gas emissions, while also contributing $1.24 billion to the national GDP and creating more than 13,000 person-years of national employment.

You in this role

Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all aspects of the Program to which they are assigned in direct funding offers of the Green Municipal Fund (GMF). The goal is to ensure strategic development, systems oversight, communication of cascading organizational messages, due diligence in process and controls, alignment with corporate strategic priorities, and right-sizing within operations to funding offers, in addition to providing strategic prioritization on mission critical change initiatives that ultimate impact the client funding journey. The Senior Manager also ensures that there is capturing and reporting on critical client feedback, looking for trends and patterns that may inform continuous improvement, reduce process inefficiencies, and enhance client value delivery.

The Senior Manager, CFS leads their unit’s work to ensure that the funding products and associated processes are aligned to client needs. The Senior Manager also plays an active role in understanding how to lever additional investments into municipal sustainability projects beyond those being directly supported by GMF funding to enable broad replication and mobilization of environmental solutions in the municipal sector. The Senior Manager, CFS, serves as a leader in internal and external brokering of agreements to ensure that GMF supports and ensures the success of the most transformative opportunities.

Key Responsibilities

• Responsible for the overall leadership of the funding and outreach staff within their respective unit, which includes but is not limited to formulating and implementing goals and objectives that align with the Program’s goals and objectives, the direct management of staff, recruitment, employee development, coaching, performance improvement planning, terminations, annual performance evaluations, supporting budget development inspiring a shared vision within the unit, fostering an equitable environment, continuous process improvement and encouraging clear communication of messaging to the unit.
• Provides leadership in the development and management of innovative funding programs that meet all compliance requirements of GMF’s relevant funding agreements, delivers on business objectives, and provides optimal value to GMF’s clients and stakeholders;
• Oversees the teams strategy and Annual Plan development with the relevant Programs Directors and works with the team to meet overall funding approval target, withdrawal rates, disbursement metrics as well as other key metrics.
• Works with the Director, CFS, in facilitating key business and legal decisions in agreement templates and negotiations.
• Oversees quarterly and annual reporting as it relates to funding initiatives. Carefully monitors the funding performance and ensures that annual and long-term funding targets are met in a way that derives maximum results for the program.
• Ensures clear objectives, cascaded from the wider GMF Objectives and Key Results, that best support achievement of strategic objectives and builds and fosters a performance culture that consistently achieves these objectives.
• Identifies bottlenecks and redundant steps in client service delivery and proposes improvements aligned with Lean thinking.
• Participates in rapid feedback loops (e.g., after-action reviews or process huddles) to integrate lessons learned into practice.
• Oversees funding delivery processes and communication strategies to under served communities in a manner consistent with principles of Reconciliation, Anti-racism, equity, and inclusion.
• Works with CFS Director, Programs, and Marketing and Communications to ensure effective participation in outreach events and activities, according to the Program’s goals and objectives, as specified in the GMF Strategic Plan.
• Monitors and responds to pipeline (under or oversubscriptions, regional balances, in the deployment of outreach resources, as appropriate, to address any gaps or needs.

Your skills make us better

• University degree in Business Administration, Finance, Engineering or Environmental Sciences, or related field. MBA or Masters’ degree is considered an asset;
• Minimum of 10 years of progressive experience in funding programs or project management with demonstrated knowledge and experience in project funding, including a minimum of 4 years of experience leading professional teams of staff;
• Strong knowledge and experience in the financial and legal aspects of contract negotiation;
• Process improvement: Experience applying Lean or Six Sigma principles to streamline service delivery, reduce waste, and improve client experience.
• Strong people leadership skills (influencing, coaching, challenging, motivating) and ability to delegate, monitor and follow up on projects;
• A proven track record of negotiating complex deals;
• A good understanding of emerging environmental solutions relevant to the municipal sector;
• Strong knowledge of public policy, priorities, trends and delivery mechanisms related to sustainable development and the environment with emphasis at the municipal level;
• Strong client service orientation;
• Financing experience involving Canadian municipalities and their partners is considered an asset;
• Exceptional leading and initiating skills; can proactively develop strategies and align resources to meet future needs;
• Exceptional strategic/conceptual skills;
• Excellent interpersonal skills including negotiation, conflict resolution and the ability to influence to get results;
• Excellent judgment and decision making skills;
• Excellent verbal and written communication skills including group presentations;
• Up to 25% requirement to travel, typically within Canada.
• Hybrid: Mostly work from home environment, with the expectation to come to an open office environment, as needed

Why working here rocks

We prioritize work-life balance with our flexible model:

• When we say flexible work model, we mean that in collaboration with your manager and based on what your team needs, you have the flexibility to determine when you work so that you can enjoy a healthy balance between work and personal demands.
• While you do need to live in Canada for this role, you can primarily work from home. Travel may be required to Head Office in Ottawa periodically. The majority of the GMF team operates from the National Capital Region.
• We do like to visit the areas we are impacting and it allows us to see unique and wonderful parts of our country. You may find yourself traveling nationally no more than 10% of the time.

We don’t just talk about employee wellness, we live it:

• Summer hours between July 1 and Labour Day:
  • 7-hour workdays rather than 7.5
  • Every Friday off in the summer
• Flexible work arrangements to support productivity and well-being
• Commitment to employee development
• Competitive range of employee benefits and services
• Office facilities located in the Byward Market and Ottawa’s downtown core

We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

How to apply

If this role speaks to you and the impact you want to make, we’d love to hear from you! Apply today.

The deadline to apply is September 21st, 2025, or until the position is filled.

The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa and be authorized to work in Canada.

For additional information on this posting, or for further information on FCM, access our website at www.fcm.ca. Learn more about the Green Municipal Fund at https://greenmunicipalfund.ca/