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Huron Tractor Ltd. logo

Service Writer

St. Thomas, ON
$52,000 - $58,000/year
Mid Level
Full-Time

Top Benefits

Dental care
Extended health care
Vision care

About the role

Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers!

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontario.

We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Job Responsibilities

This position reports to the Service Manager and assists with customer service and the administration of the Service Department. Responsibilities include:

  • Field internal and external customer inquiries to the Service Department
  • Provide administrative support for work orders, scheduling and trucking documentation
  • Work with technicians to sign off on completed work orders in preparation for invoicing
  • Responsible for tracking technician hours for payroll
  • Provide sales support by contacting existing clients for future service work
  • Process warranty and/or product improvement claims
  • Close and invoice all service department workorders
  • Complete month end processes
  • Open work orders as directed by the Service Manager and maintain control until they are closed and invoiced
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from the work orders

Skills and Qualifications

  • A diploma in Business or Marketing or equivalent experience
  • 2-3 years of experience in a sales advisor/service role
  • Experience with and/or knowledge of agriculture and turf equipment
  • Basic knowledge of accounting practices
  • General understanding of mechanical/technical terms
  • Ability to use standard desktop applications suck has Microsoft Office, Excel and internet functions
  • Valid driver license
  • Ability to work on a Saturday rotation, as well as extended hours during seasonal demands

Wage Range

  • $52,000 - $58,000 per year
  • The posted range reflects the skills and qualifications listed above
  • Candidates with more or less experience, education or knowledge may be considered at a point outside the range

Why Huron Tractor?

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.

  • Great training opportunities through John Deere, as well as internal training
  • Competitive compensation
  • RRSP’s and extended benefits
  • Employee Discounts
  • Future Growth Opportunities
  • Excellent team environments with a Social Committee that plans great events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
  • On-site parking
  • Paid time off

About Huron Tractor Ltd.

Agriculture, Construction, Mining Machinery Manufacturing
201-500

It's the people that make a difference, and we believe in developing the best. Are you ready for the challenge? Grow with us, and have a part in making Huron Tractor the right choice for our customers!

Huron Tractor is one of John Deere's largest partners in Canada, with eleven locations servicing Southern Ontarians from East to West. Huron Tractor specializes in agricultural and lawn & grounds care equipment with outlets in Blyth, Chatham, Chatsworth, Comber, Exeter, Hyde Park, Mitchell, St. Thomas, Stayner, Thamesford and Walkerton.

Our approach to business has always put the customer first. We're proud to serve a community of customers that spans agricultural and commercial organizations to homeowners, with one of the largest inventories of machines and parts in Canada.

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