We are currently seeking a Branch Operational Support Advisor to join our team.

The Branch Operational Support Advisor provides advisory services and support to branch/hub staff and on retail/commercial operational issues and participates in the development, support and execution of projects that enhance the delivery of retail and business services to members. This role also provides subject matter expertise to department employees, as required.

Here’s what would be included as a part of your typical day

• Branch Operations: Acts as the primary resource for branch/hub staff on issues on retail and business services operational and technical issues; provides advice and support to staff and works to resolve problems or issues in a timely manner. Provides support and training during branch renovations/builds to ensure seamless operations.

• Documentation: Updates and/or implements approved or revised banking forms; researches, develops and implements retail and business services standardized policies and procedures; maintains the operations and branch compliance manuals and ensures updates are released in a timely manner and appropriate support provided; provides reporting to appropriate divisions for various statistics on a monthly basis; maintains existing banking forms, creates and implements new approved or revised forms.

• Third Party Relationships: Liaises with third party providers related to branch operations; works with external resources to obtain clarification, direction and opinions on operational and/or regulatory issues.

• Projects: Represents Operations on corporate projects and contributes to continuous improvement initiatives that create efficiencies and enhance the member experience.

• Administration: Performs administrative tasks as required.

Required Skills, Experience & Qualifications

• High School Diploma required

• College, Trade or Tech School Diploma (2 years) in a related discipline preferred

• 3 years related experience in the financial service industry required

• Solid understanding of retail and commercial policies, procedures and legal requirements and product/service delivery

• Ability to work independently, as well as collaboratively in a team environment

• Demonstrated effective interpersonal skills with the ability to communicate both verbally, in writing or through presentations to a wide variety of people

• Ability to effectively facilitate meetings and/or training sessions/focus groups

• Proficient with computer software applications e.g. MS Office

• Basic knowledge of project management, an asset

• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.