Top Benefits
8% Employer Pension
Private Health & Dental
£500 Development Fund
About the role
Who you are
- Accounting or Law would be an advantage but not essential
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
- Experience with Microsoft products including MS Word and Excel
- Demonstrate strong collaborative teamwork and people skills
- Excellent collaborative spirit
- Thrives working with an intellectually stimulating, high-energy team
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
- Ability to meet deadlines and commit to team goals
What the job involves
- We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Vancouver, BC, with a hybrid work pattern
- The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests
- This role will be reporting to the Support Manager
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines
Benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice
Not the right fit? Search for Support Specialist jobs in Vancouver
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Top Benefits
8% Employer Pension
Private Health & Dental
£500 Development Fund
About the role
Who you are
- Accounting or Law would be an advantage but not essential
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
- Experience with Microsoft products including MS Word and Excel
- Demonstrate strong collaborative teamwork and people skills
- Excellent collaborative spirit
- Thrives working with an intellectually stimulating, high-energy team
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
- Ability to meet deadlines and commit to team goals
What the job involves
- We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Vancouver, BC, with a hybrid work pattern
- The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests
- This role will be reporting to the Support Manager
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines
Benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice
Not the right fit? Search for Support Specialist jobs in Vancouver