About Us Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity Are you searching for a fun, passionate, travel loving team? – Sunwing has the EPIC work culture you have been searching for. We're looking for a Group Sales Supervisor to join the exciting and dynamic Group Sales team! You will ensure that employees are trained and motivated to deliver better than expected service levels. You will achieve group sales targets by ensuring processes and policies are efficient and competitive. The position reports to the Director, Group Sales, and will be located in Toronto, ON.

What You’ll Do

• Create and maintain a highly focused, customer-centric, sales driven and motivated Group Sales Team.
• Provide training and ongoing coaching to Group Sale Representatives and Group Sales Agent’s on processes, policies, excellence in customer service and selling skills.
• Performance manage Group Sales Team through consistent monitoring of sales targets and feedback through team meetings and individual one-on-ones.
• Ensure individual targets are achieved and any performance issues are addressed through coaching.
• Provide structured performance management with regular and documented feedback to ensure best efforts to develop and support employees.
• Ensure calls, emails and other customer communication channels are responded to per agreed service levels (time and quality).
• Responsible for quality control of their team’s group bookings
• Communicate performance barriers to Manager or Director (pricing issues, competitor promos, process issues etc.).
• Attend trade shows, conferences or other work related events
• Build long-lasting and meaningful relationships with Customers
• Provide support to customers with regards to all their needs.
• Drive targets while creating an exciting atmosphere.
• Other duties as assigned.

What You’ll Need

• Previous sales and service experience, 1 year minimum
• Excellent written and oral communication skills
• Strong inter-personal skills, able to develop tight working relationship with peer group.
• Strong negotiation and problem-solving abilities
• Demonstrates initiative and customer service excellence
• Working knowledge of Microsoft Office
• Experience with TTS or other reservations systems an asset
• TICO certification required

We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca