Claims Administrator

About the Role

The Claims Administrator plays a critical role in supporting Titanium’s safety, and customer service standards by managing cargo, property damage, and accident-related claims. Acting as a key liaison between internal teams, insurance partners, customers, and drivers, this role ensures claims are processed efficiently, accurately, and in accordance with company policies and regulatory requirements.

Success in this role requires strong attention to detail, exceptional communication skills, and the ability to work in a fast-paced environment while balancing multiple priorities. The ideal candidate is analytical, organized, and committed to achieving timely, fair resolution of claims.

Key Accountabilities

Cargo & Logistics Claims Management

• Receive, review, and process all cargo-related claims, including loss, shortage, damage, contamination, and temperature‑controlled product deviations.
• Validate required documentation such as bills of lading, delivery receipts, rate confirmations, photos, seal records, driver statements, and warehouse reports.
• Investigate claims by working closely with drivers, dispatch, logistics coordinators, warehouse staff, and cross‑border teams to gather relevant shipment information.
• Reviewing customer contracts to ensure claim files meet all contractual and customer-specific requirements.

Internal & External Coordination

• Communicate with customers regarding claim status, required documentation, and resolution timelines.

• Liaise with insurance adjusters, transportation partners, brokers, and carriers to submit claims and support recovery efforts.

• Coordinate with third parties to identify root causes and communicate with senior management to prevent recurring issues.

Tracking, Reporting & Documentation

• Maintain accurate digital claim files and ensure timely updates within claims repository. Tracking settlement amounts and recoveries
• Track claim progress, settlement amounts, recoveries, and outstanding documentation.
• Prepare detailed incident summaries and internal reports for department leadership.
• Support trend reporting relating to cargo claims, preventable damage, and logistics issues.

Position Requirements

• Minimum 1 years’ experience in the transportation industry.

• Experience handling cargo claims or freight/logistics administration is a strong asset.

• Proficiency with MS Office; experience with TMW or claims portals is an asset.

• High school diploma required;

• High attention to detail, accuracy, and documentation organization.

• Strong written/verbal communication and customer service skills.

• Ability to manage multiple cases simultaneously and thrive in a fast-paced logistics environment.

What’s In It for You?

• Competitive salary ($50,000 annually)

• Career growth opportunities within an industry-leading transportation company

• Group benefits offered – health and dental and paramedical insurance

• Employee engagement events

Position Competencies

• Highly organized and detail-oriented

• Strong problem-solving and investigative skills

• Ability to collaborate across departments and communicate effectively with customers

• Analytical mindset with ability to interpret shipment data and identify root causes

• Comfortable working within tight deadlines and changing operational priorities

• Professional, customer-focused, and solutions-oriented

Company Profile

Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerage services throughout Canada and the United States. Our specialties include truckload, dedicated, and cross-border transportation, along with comprehensive logistics and warehousing solutions for a wide range of industries.

Our focus on customer excellence, safety, and innovation sets Titanium apart, and we are proud to have earned our place among Canada’s Fastest-Growing Companies for over 13 consecutive years byCanadian Business, and as one of America’s Fastest-Growing Companies in 2020 by theFinancial Times. We are also proud to rank among Today’s Trucking Top 100 Fleets.

As one of only three publicly traded transportation companies in Canada, our team of over 1,300 professionals operates from more than 15 strategic locations. We are committed to meeting our clients’ evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics.

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we’ll work with you to understand what is needed.

We thank all applicants in advance; however, only those selected for an interview will be contacted. #HP