Job Number**:**54705

Are you a people person with a passion for health, wellness, and community? The City of Edmonton is looking for energetic ambassadors to join our Community Culture and Recreation team!

As a Member Experience Liaison, you will be the face of our facilities, ensuring every visitor feels welcome, informed, and safe. Whether you are providing a tour of our state-of-the-art fitness centres or helping coordinate a drop-in basketball game, your goal is to inspire active living and foster a positive environment for all. Join us in building a vibrant, healthy city where every community member can thrive. In this role, you will maintain a high level of visibility across various dryland amenities, including fitness centres, gymnasiums, and indoor playgrounds. You will serve as a primary point of contact, engaging patrons in conversation to promote facility memberships, programs, and services. Beyond promotion, you play a vital role in facility safety by providing education on equipment use, enforcing amenity etiquette, and responding to emergency situations.

What will you do?

• Act as a facility ambassador by proactively engaging with patrons to promote programs, services, and the benefits of an active lifestyle.
• Provide facility orientations and tours to new and existing members.
• Manage gymnasium spaces by setting up equipment for drop-in programs and ensuring fair play and sports etiquette among participants.
• Monitor fitness centres to ensure equipment is in good working order, reset spaces for the next user, and report any maintenance deficiencies.
• Educate patrons on the safe and effective utilization of equipment and adherence to facility guidelines.
• Respond to emergencies and provide first aid assistance when required, coordinating with emergency services as needed.
• De-escalate patron concerns and manage behaviors to maintain a safe and inclusive environment.
• Other related duties

Qualifications:

• Completion of a High School Diploma or GED

Assets:

• Valid Standard First Aid, CPR Level C, and AED certification
• Completion or in-process degree or diploma in Physical Education, Kinesiology, Recreation, Education, Communications, Personal Fitness, Training, or other related subject matter
• Previous experience working in a municipal recreation or fitness facility environment
• Background in sports coaching, fitness instruction, or community engagement

Skills required for success:

• Strong verbal communication skills and the ability to connect independently with patrons
• Ability to work effectively in a dynamic, team-oriented environment alongside various outcome areas
• Proven ability to make independent decisions and manage competing priorities in a fast-paced setting
• Confidence in responding to and managing emergency scenarios
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Ability to work a variety of shifts, including evenings and weekends
• Possession of current Standard First Aid, CPR-C and AED certifications
• Applicants may be tested

Work Environment:

• This position is physically active, requiring constant standing, walking, and the ability to lift up to 20 lbs regularly (with occasional lifting up to 50 lbs)
• Work is performed primarily in indoor recreation environments which may be noisy or humid
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states
• Note: Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Shift work requirements - Evening and Weekend work is required

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 12 temporary part-time ongoing positions Up to 1 permanent part-time position

Hours of Work: Up to 30 hours per week

Salary Range: $21.918 - $26.183 (Hourly)

Recruitment Consultant: [PG/RF]

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title**:**Member Experience Liaison -8hr

Posting Date**:**Mar 11, 2026

Closing Date**:**Mar 25, 2026 11:59:00 PM (MST)

**Number of Openings (up to)****:**13 - Permanent and Temporary Positions Part-time

Union**:**CSU 52

Department**:**Community Recreation and Culture

**Work Location(s)****:**Various Locations Edmonton (City Wide)