Education: Bachelor's degree. Work setting: Engineering firm. Tasks: Analyzes the administrative issues in order to provide help to the employee. Assign projects. Coordinate projects and programs. Develop action plans . Direct the operations of an organization or department that provides services. Plan and organize the operations of establishments that provide services to business. Provide expertise in response to clients needs. Sort the technical problems in order to help the employee with established procedures. Hire, train, direct and motivate staff. Direct and advise staff in the development and implementation of service quality assessment strategies. Provide customer service. Supervision: 11-15 people. Computer and technology knowledge: Information technology. Area of specialization: Process improvement. Operations management. Security and safety: Basic security clearance. Driver's validity licence check. Transportation/travel information: Own transportation. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Work under pressure. Personal suitability: Accurate. Client focus. Excellent oral communication. Flexibility. Initiative. Organized. Team player. Screening questions: Do you have experience working in this field?. Experience: 3 years to less than 5 years. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Health benefits: Dental plan. Health care plan.