This role is part of the Tech Connect team within the Products & Technology IT Operations organization. The role primarily focuses on partnering with internal customers to provide technology support and consultation services related to hardware and application usage and process automation.

Meaningful work you’ll be part of

As a Office Support Specialist, Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Partner with internal customers to provide technology support and consultation services
• Resolve incidents in a timely manner, including after-hours support
• Travel between offices occasionally to resolve issues or support major projects or deployments
• Participate in local office pager support programs and occasional after-hours maintenance
• Work closely with IT functional teams to meet service level expectations
• Provide advice and recommendations on optimizing and improving operational and cost effectiveness
• Conduct customer education programs and communicate technical information to varied audiences
• Collaborate with others to achieve common goals and maintain harmony
• Assist customers with data analytics and automation tools
• Raise your hand to take ownership of issues and additional tasks

Experiences and skills you’ll use to solve

• Technical experience supporting hardware and networked applications

• Experience with incident, request, and asset management procedures

• Proficiency in data analytics, automation, and scripting applications

• Support of audio-video and video conference equipment

• Strong analytical, problem-solving, time-management, and interpersonal skills

• Hands-on experience with AI technologies

• Proficiency in Windows, Mac, iOS, and Android operating systems

• Proficiency in Office productivity tools such as M365 apps

• Good understanding of Active Directory and Windows Server management

• This position is required to be on-site. Additional information can be discussed with your interviewer

• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.